English-speaking Content Moderator in Sofia
Job Description
Workster is partnering with a fast-growing global technology company to recruit an English-speaking Content Moderator for their Sofia-based team.
As a Content Moderator, you will ensure that user-generated content across our client’s platforms meets community guidelines and legal standards. You will review text, images, and video, make informed moderation decisions, and help maintain a safe, welcoming environment for users. This role is ideal for someone with strong English comprehension, good judgement, and the ability to work efficiently in a fast-paced, shift-based setting.
Your Role
Review user-generated content (text, images, video) for compliance with community standards and local laws
Make consistent moderation decisions based on written policies and training materials
Categorise, tag and document content decisions accurately in the moderation platform
Escalate complex or borderline cases to senior moderators or policy teams as required
Provide constructive feedback on content policy and contribute to updates of moderation guidelines
Meet individual and team quality and productivity targets while maintaining high attention to detail
Collaborate with multilingual teams, safety, and operations colleagues to resolve issues
Participate in ongoing training, calibration sessions and quality assurance reviews
Your Qualifications
Native or fluent in English (C1 level or higher) with excellent written and verbal communication skills
Previous experience in content moderation, trust & safety, customer support, or a related role is advantageous
Strong attention to detail and ability to apply policies consistently under time pressure
Comfortable making sensitive decisions and handling potentially disturbing content with professionalism
Basic understanding of online communities, social media platforms and content risks
Proficiency with digital tools and willingness to learn new moderation platforms
Ability to work in rotating shifts and be on-site in Sofia (must have full eligibility to live and work in Bulgaria)
High level of reliability, strong interpersonal skills and ability to work well in a team
The Offer
Full-time, on-site role based in Sofia, Bulgaria
Competitive salary and performance-related bonuses
Clear onboarding programme with paid training and ongoing professional development
Work in an international and friendly team with a supportive culture
Opportunities for career progression within content operations and trust & safety functions
Private health insurance and other employee benefits
Flexible shift patterns with options for evenings and weekends as part of rota
Modern office located in Sofia with easy public transport access