Customer Support Specialist – Bike Expert
Job Description
Workster is partnering with a rapidly growing e-mobility startup to recruit Customer Support Specialists for their Brooklyn, NY team.
In this role, you will be the first point of contact for potential customers, helping them navigate the e-bike selection process, answering product-related questions, and providing expert guidance. Your focus will be on delivering an exceptional customer experience and supporting sales conversion.
Your Role
Engage with potential customers through email, chat, phone, and in-person interactions
Provide expert guidance and personalized recommendations on e-bike and bicycle products
Assist customers in decision-making to ensure they find the right product for their needs
Collaborate with logistics and operations teams to ensure smooth order fulfillment
Share knowledge with the team and contribute to internal training resources
Gather and report customer feedback to improve products and sales processes
Your Qualifications
Expert knowledge of e-bikes or bicycles (experience in bike shops, manufacturing, or related industries)
Excellent written and oral communication skills
Comfort with technology and digital tools
Empathetic, enthusiastic, and customer-focused personality
Ability to work autonomously in a fast-paced environment
Strong problem-solving skills and adaptability in ambiguous situations
Interest in sustainability, mobility, and technology is a plus
Previous experience in customer support is advantageous
The Offer
Full-time on-site role in Brooklyn, New York
Schedule: Tuesday to Saturday, 9:30 AM – 6:00 PM
Work in a dynamic startup environment with ambitious and passionate colleagues
Opportunity to work with a wide variety of e-bike models and brands
Be part of an innovative and fast-growing international company
Paid training and structured onboarding
Career growth and professional development opportunities
Access to high-quality tools and resources for e-bike support
Comprehensive medical, dental, and vision plans
Life, accidental death, and long-term disability insurance
Paid parental leave