Service Agent - Mass Gaming

Position Summary

• Serve food and beverage items to guests in a friendly, enthusiastic, professional and timely manner in order to meet and exceed customers’ needs and business requirements.  
• Ensure adherence to service standards and operating procedures established.
• Ensure excellent customer experience and service to maximize revenue.

Primary Responsibility

• Take orders for and serve all food and beverage requests, using suggestive selling techniques
• Clear tables during service, control guest checks and secure proper payment using prescribed cash handling procedures
• Utilize prescribed cash handling procedures to accurately charge customers, create forecast and revenue reports and write correspondence
• Ensure station and table set up are completed and performed various side duties as assigned
• Perform any job duties assigned by Supervisors

Requirements

• Related hospitality training preferred but not essential
• Good verbal communication skills
• Ability to effectively deal with internal and external customers
• Minimum 1 years of relevant experience in similar role
• Fluency in Cantonese. Knowledge of English and Mandarin will be an advantage