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Job Description
- Deliver outstanding customer service, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners.
- Analyze data and insights to identify systemic improvement opportunities; own and execute projects to lead improvements in product, technology, operational process, policy and customer awareness.
- Engage with Google advertisers, product, engineering, policy and sales teams, agencies, and partners to build strong relationships and foster collaborative problem-solving
- Share insights and provide recommendations to our partner teams to advocate product and process improvements. Partner with our Sales, Agency, and other cross-functional partners to own and continuously improve the journey.
- Drive team culture and success among a globally dispersed team. Demonstrate mentorship and leadership across the team. Act as a primary point of contact for product-related inquiries, demonstrating a deep understanding of product functionalities.