Spa Lead

Essential Job Functions: Maintain cleanliness and neatness of the Spa front desk and retail area, inside locker room, salon, and spa hallways. Know basic front desk operations: including assisting guests with locker set-up, robes and sandals Perform daily general cleaning and minor maintenance tasks in the facility Responsible for opening and closing of the spa and the associated closing reports Responsible for the general opening of the Spa facility (turning on lights, music, steam, etc.) Maintain the office supplies for the Journey Coordinators Provide list to Asst. Spa Director/Supervisor when supplies are getting low Provide training for Spa Soft, Joya Spa rituals for the perfect tour, and general guest service standards Conduct MOS with Journey Coordinators monthly Monitor Medallia for guest satisfaction scores and modify stand-up topics accordingly Conduct daily standup meetings with am/pm Journey Coordinators Maintain Salon bathrooms and restock supplies as needed Order fruit and spa sundries from hotel purchasing department as needed Responsible for checking in guests, providing guest orientation, and ensuring all linen towels and beverages are always clean, prepared and well stocked. Maintain high standards in all guest areas                Required Skills: Exemplary guest service skills Ability to work under pressure without letting that pressure show to the guest Self motivated with “can-do” positive attitude Friendly, congenial personality Able to manage multiple projects simultaneously Team player Responsible, dependable High personal standards and values Flexible and cooperative Lead Duties/ Requirements: Daily supervision of spa desk, salon, and fitness operations. Inventory and ordering of Spa Desk supplies Create and maintain Journey Coordinator Weekly Schedule, assist with labor management of schedule. Organize agenda for Monthly Department Journey Coordinator Meeting Update Spa Reception Opening/ Closing Checklists, SOP’s, Manuals Inform team of 12 Day Forecast, VIP’s, Celebrities Marketing Promotions and Events binder for Spa Reception Update Marker Board in back room Assist with Balancing the Books Weekly Synergy walk-thru of entire Spa, Salon &Fitness Maintain monthly Incentive Program Assessment of Team, assist Supervisor with Reviews Act as MOD for opening and closing shifts at Spa Desk Report any issues to Supervisors and Spa Managers