Salesforce Marketing Cloud Application Specialist

Objective:

Manage incidents, problems, business support, development, enhancements, and configurations within the client Salesforce Marketing Cloud and Data 360 (Data Cloud) solutions.

Key Responsibilities:

• Ensure monitoring, integrity, and availability of systems supporting operations;
• Ensure compliance with ITIL best practices for incident and problem management;
• Implement, manage, and maintain provisioning, configuration, and automation processes;
• Analyze application issues;
• Deliver corrective and evolutionary developments;

Technologies:

• PL/SQL
• Salesforce Marketing Cloud (mandatory)
• Salesforce Data 360 (Data Cloud) (mandatory)

Your profile:

• Proven minimum experience of 2–3 years in 1st and 2nd line application support roles, customer-oriented, within Salesforce Marketing Cloud;
• Marketing Cloud Email Specialist or Marketing Cloud Consultant certification is preferred;
• Knowledge of Salesforce Data 360 (Data Cloud);
• Certified Data 360 (Data Cloud) Consultant certification is preferred.