Service Supervisor
Job Description
Position Summary
The Service Supervisor is responsible for overseeing front-end operations, ensuring efficient checkout processes, and delivering an outstanding customer experience. This role supports the Service Operations Manager by supervising front-end associates, managing workflow, and maintaining service standards, cash handling accuracy, and store policies.
Key Responsibilities
- Front-End Operations
- Supervise daily front-end activity including checkstands, self-checkout, and service desk
- Ensure efficient customer flow and minimal wait times
- Monitor register performance and adjust staffing as needed
- Support opening and closing procedures
- Customer Service
- Deliver exceptional customer service and lead by example
- Handle customer concerns, complaints, and escalations professionally
- Ensure a friendly, welcoming environment at all times
- Assist with returns, exchanges, and service desk transactions
- Cash Handling & Compliance
- Oversee register accuracy and proper cash handling procedures
- Perform till audits, pickups, and end-of-day balancing
- Ensure compliance with company policies, procedures, and loss prevention standards
- Monitor and reduce shrink through proper front-end controls
- Team Leadership
- Train, coach, and support cashiers and front-end associates
- Delegate tasks and ensure completion of daily priorities
- Maintain accountability and productivity across the team
- Promote a positive and professional work environment
- Store Support & Communication
- Coordinate with department managers to maintain smooth store operations
- Communicate promotions, policy updates, and operational priorities to staff
- Assist with scheduling and coverage as needed
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
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