Customer Service Rep - Work From Home
Job Description
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Our organization operates under a fully unionized benefits structure and partners with tens of thousands of unions and member-based associations across North America and internationally. For more than six decades, we have focused on providing supplemental and long-term benefit programs designed to support working families throughout different stages of life.
What the Role Involves
Communicating with members through inbound and outbound calls
Scheduling and conducting virtual appointments with individuals who request benefit information
Presenting benefit programs in a clear and professional manner
Completing digital documentation accurately and efficiently
Supporting quality standards and ongoing professional development
What We’re Looking For
Strong verbal communication and interpersonal skills
Positive attitude and professional demeanor
Ability to work effectively with individuals and teams
Customer service or client-facing experience is an asset
Comfortable working with basic computer systems and digital tools
Authorized to work in the United States or Canada
What’s Offered
Comprehensive benefits package
Fully remote work environment
Flexible scheduling options
Weekly compensation with performance-based bonus opportunities
Eligibility for company-sponsored annual travel incentives