Sr. Manager, In-Store Business Operations
Job Description
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
The Sr. Manager, in‑Store Solutions Business Operations serves as the operational backbone of Albertsons Media Collective’s in‑store retail media network. This role is a highly cross‑functional, hands‑on position responsible for ensuring operational readiness, execution quality, and scalability across physical retail deployments.
Acting as a central point of coordination, this role spans installations, site survey review and approvals, media and content operations, and digital signage system knowledge. The ideal candidate brings a strong understanding of in‑store retail media networks and thrives in ambiguous, “catch‑all” operational environments where rigor, adaptability, and problem‑solving are critical.
The position will 4 days a week in office and is based in Boise, Idaho or Pleasanton CA.
Main responsibilities:
- In‑Store Operations & Installations
- Oversee operational readiness for in‑store deployments, including installation planning, execution support, validation, and post‑install troubleshooting
- Review, approve, and track site surveys to ensure technical, spatial, and environmental requirements are met prior to installation
- Serve as the operational owner for installation standards, documentation, and playbooks
- Communicate with field service teams, divisions, and partners to ensure on‑time, high‑quality deployments
- Digital Signage & Retail Media Systems
- Act as a subject‑matter expert on digital signage hardware, software platforms, CMS tools, and playback systems
- Partner with technology and engineering teams to support system enhancements, new hardware rollouts, and platform upgrades
- Ensure alignment between in‑store hardware capabilities and media/content delivery requirements
- Support issue resolution related to uptime, device health, and content playback performance
- Process, Governance & Documentation
- Own and evolve end‑to‑end operational processes across the in‑store solutions lifecycle
- Develop SOPs, playbooks, and governance frameworks to support scale and consistency
- Track key operational metrics (install timelines, issue resolution, readiness status, etc.) and drive continuous improvement
- Identify gaps, inefficiencies, and opportunities to simplify or automate workflows
- Cross‑Functional Collaboration
- Serve as a primary operational partner for internal teams including Product, Engineering, Media, Sales, and Field Operations
- Translate business and technical requirements into clear operational plans
- Support pilot programs, new store formats, and innovation initiatives from an operational standpoint
- Provide clear communication, escalation, and stakeholder updates as issues arise
We are looking for candidates who possess the following:
- 5 years of experience in business operations, retail operations, media operations, or a related field
- Hands‑on experience supporting physical retail environments, installations, or field operations
- Strong understanding of digital signage systems, in‑store technology, or retail media networks
- Demonstrated ability to operate as a self‑directed individual contributor with manager‑level accountability
- Strong organizational skills with the ability to juggle multiple initiatives across timelines and stakeholders
- Excellent written and verbal communication skills
We believe the successful candidate has these qualifications and experience:
- In‑store deployments launch on time, on spec, and with minimal disruption
- Site surveys and installations follow consistent, scalable standards
- Media and content run reliably across the in‑store network
- Operational processes are documented, repeatable, and improving over time
- Cross‑functional teams view this role as the “go‑to” operational authority for in‑store solutions
We also provide a variety of benefits including:
- Competitive wages paid weekly
- Access to up to 50% of your earned wages before payday, via our partnership with Stream
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values – Click below to view video: ACI Values
A copy of the full job description can be made available to you.
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Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
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