Lobby Bar | Bartender PM

Overview: Responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs. The Bartender comprehends the cocktail/beverage menus, prepares drinks as requested by our guests and serves drinks to our guests either directly or via service staff. Responsibilities: • Consistent maintenance and refinement of service standards. Ensures compliance with all hotel standards and local laws. • Ensure compliance with health, safety and sanitation awareness standards. Prepare daily for health department and Ecosure inspections. • Must have extensive knowledge of a variety of alcoholic beverages, must retain and maintain complete knowledge of all food and beverage menu items. • Perform all necessary tasks for bartender according to the standard operating procedure of the hotel including but not limited setting up BQT bars with glassware and beverage, polishing all glassware, garnish prep, stock ice, proper breakdown and storage of beverage requisitions, service of all beverages, proper bar closing procedures. • Perform all side work as assigned by management including but not limited to the cleaning of all bar and beverage equipment, cleaning bar seats and surrounding guests' areas, cleaning of walls, bar floors and surrounding assigned work area. • Check identification for proof of age when required. • Set up and break down the bar area. • Responsible for adhering to all proper trash procedures. • Contribute to the restaurant sanitation operation and timing of service out of the kitchen and into all banquet areas. Ensures prompt delivery and quality control from point of departure to arrival. • Perform proper steps of service. Responsible for ensuring high-quality bar sets, service, food quality and presentation. • Report to management any need for housekeeping or maintenance of restaurant areas and equipment. • Responsible to maintain all furniture, fixtures and equipment to a high standard. Minimize breakage by demonstrating care when handling hotel assets and equipment. • Assist in the controlling of food and beverage quantities by avoiding over/under preparing. • Responsible to perform accurate POS procedures and cash/credit handling in accordance with hotel policies and procedures. • Ensure positive guest service and respond positively to complaints, taking all appropriate actions to turn dissatisfied guests into return guests. • Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience. • Maintain knowledge of hotel offerings and local surroundings, i.e. nearby entertainment, theaters, etc.