Client Service Representative

Start your career with one of the nation’s fastest-growing auction houses!

At Heritage Auctions, you’ll be part of a team that brings rare collectibles to life, from Fine Art and Luxury Goods to Sports Memorabilia, Coins, and beyond. Headquartered in Dallas with offices worldwide, we offer a collaborative, fast-paced environment where curiosity is valued, growth is fostered, and every day brings something new to discover. If you’re driven, detail-oriented, and curious about the stories behind extraordinary objects, we invite you to join our team and grow in a dynamic environment where passion for history, culture, and storytelling connects collectors and enthusiasts worldwide!

ROLE SUMMARY: As a Client Service Representative, you will play a pivotal role in managing client communications, resolving inquiries, processing payments, and ensuring customer satisfaction. Your commitment to accuracy, efficiency, and exceptional service will help maintain our reputation as a trusted leader in the auction industry. This is a hybrid position offering both onsite and remote work flexibility after 6 months of onsite.

BENEFITS:

• Comprehensive Benefits Package: Medical, Dental, and Vision coverage
• Paid Time Off (PTO)
• 401(k) Savings Plan
• Onsite gym with access to a personal trainer

LOCATION: Conveniently located south of Dallas/Fort Worth International Airport, at the NW corner of W. Airport Freeway (Hwy. 183) and Valley View Lane.

COMPENSATION: Commensurate with experience

WHAT YOU'LL DO:

• Client Interaction: Professionally handle incoming calls, emails, and chat inquiries with a focus on delivering exceptional customer experiences.
• Data Management: Accurately document all communications and payment information into the client database with meticulous attention to detail.
• Problem-Solving: Resolve client concerns promptly, ensuring timely follow-up and complete resolution.
• Payment Processing: Process and record payments with precision and adherence to company protocols.
• Relationship Building: Engage clients through open and interactive communication, fostering trust and long-term relationships.
• Order Management: Manage client catalog orders and incoming auction bids efficiently.
• Customer Satisfaction: Maintain Heritage’s high standards for client satisfaction by providing accurate, clear, and complete information.
• Flexibility: Work extended hours and weekends at least twice a month to support high-demand periods.

Other duties may be assigned to support the team.

WHAT WE ARE LOOKING FOR:

Experience:

• 1+ years of customer service experience in a fast-paced, client-facing role.
• Experience in email and chat-based customer communication.
• Proficiency in Microsoft Outlook and Excel is a must.

Skills and Abilities:

• Exceptional Communication: Outstanding verbal, written, and interpersonal skills.
• Client-Centric Mindset: Positive attitude with a strong commitment to client satisfaction.
• Problem Solving: Critical thinking, good judgment, and the ability to resolve challenges independently.
• Multitasking & Organization: Excellent time management and organizational skills to handle multiple tasks efficiently.
• Attention to Detail: High level of accuracy and thoroughness in all tasks.
• Language Skills: Multilingual capabilities are a plus.

WORK ENVIRONMENT

• Ability to work independently in a fast-paced, high-demand environment.
• Must be able to lift up to 25 lbs. occasionally.
• Hybrid opportunities available 
• Training: A six-week program from 8:00 AM – 4:30 PM will prepare you for success. After training, the schedule shifts to 8:00 AM – 5:00 PM, with extended hours (8:00 AM – 6:00 PM) on Mondays following Signature auctions twice a month.

At Heritage Auctions, we celebrate diversity and are committed to fostering an inclusive environment. We welcome and encourage applications from women, minorities, veterans, mature workers, and persons with disabilities. EOE