Provider Support Line Specialist (Full-time Remote, North Carolina Based)

The Provider Support Line Specialist handles calls from providers and answers questions about joining the network, contracts, enrollment, billing, member information, navigating the EHR, claims submissions, authorization requests, onboarding into our network, troubleshooting various technology platforms, and NCTracks The Provider Helpdesk is open Monday through Saturday 7AM to 6:30PM,  Employee schedules may vary to cover the Helpdesk and will include working holidays. Responsibilities & Duties- Provide coverage of the Provider Network Helpdesk phone within Department expectations