Your role

What you'll be doing

Corpay is currently looking to hire a Product Manager (Customer Experience) within our ANZ Operations division. This position falls under our Customer Experience (CX) line of business and is based in our Ellerslie office. In this role, you will take ownership of how our products are experienced by customers across Australia and New Zealand. This is a unique role sitting between Customer, Product, and Commercial, focused on bridging customer experience, operational delivery, and technology execution. We deliver big projects well, but the day-to-day customer experience—how products work, how journeys connect, and where friction exists—has no single owner. This role changes that. Reporting directly to the Customer Experience Director, this role will regularly collaborate with the sales, credit, marketing, and product teams.

How We Work

As the Product Manager (Customer Experience), you will be expected to work in a hybrid (3 days in office/2 days from home) environment. Corpay will set you up for success by providing:

• Workspace in Ellerslie office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

What you’ll be responsible for…

• Own the end-to-end customer experience
  • Map and understand how customers interact with our products across onboarding, servicing, payments, and support
  • Become the go-to expert on “how things actually work”
• Drive real improvements
  • Identify friction points and gaps across journeys
  • Deliver incremental improvements that make a measurable difference
• Lead the “last mile” of delivery
  • Work alongside technical PMs on initiatives (e.g. telephony, portals, payments)
  • Own rollout into the business—comms, training, knowledge base, adoption
• Be the voice of the customer
  • Translate customer and frontline insights into clear requirements
  • Ensure what gets built works in the real world
• Connect the dots across the business
  • Work across Customer Services, Product Commercialisation, VAS, Credit, and Technology
  • Step in where ownership is unclear and drive outcomes

Qualifications & Skills

• 5–8+ years’ experience in Product, Customer Experience, or Operations roles
• Proven ability to drive change across teams without direct authority
• Strong understanding of how products are delivered and experienced by customers
• A bias for action—you don’t just identify problems, you fix them

Bonus if you have:

• Experience in payments, cards, or financial services
• Exposure to Salesforce, contact centres, or customer platforms

Why join us?

• High-impact role with visibility across ANZ and the wider Corpay Business.
• Opportunity to shape how customer experience is owned in the business
• Work across multiple teams and influence real outcomes

Our Company & Purpose

Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses.  Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 200 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.   

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people.  These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as Corpay and its more than 8,000 employees continue to shape the future of global payments.

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

About Corpay

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.