Technical Trainer

The Technical Trainer is responsible for all phases of the learning design and delivery process for systems related training; analyzes needs, designs and implements learning solutions, and then evaluates the effectiveness of the learning solutions. This position also assists with training coordination and technical writing of system-related documentation. This position will report to the Manager of Operations Training.

• Conducts training needs assessment by collecting information pertaining to work procedures, workflow, and reports; understanding job-specific functions and tasks.
• Determines utilization and validates documentation through testing systems.
• Designs system and operational documentation and provides training solution through needs assessment
• Conducts training based on job-specific, company-specific, and software application specific classes.
• Evaluates training by conducting Kirkpatrick evaluations to measure the effectiveness of training to specific job applications.
• Build the training component of system implementations’ project plan.
• Assess learner and system needs and the optimal learning methods for those needs.
• Design, develop, and deliver systems training program content and instructional tools, including computer-based resources.
• Technical Writing: Develop SOPs, work instructions, and other documentation.
• Train and qualify super-users in the field.
• Assess learners’ retention of learning and ensure they are able to apply their knowledge to their everyday use of the technical systems. Measure the effectiveness of the training.
• Report training metrics related to systems training, such as satisfaction, completion rates, learner retention.
• Assist leaders in helping to coach their employees in the effective use of the system being taught.
• Promote user knowledge sharing of the technical systems through the use of our social collaboration tool.
• Partner with IT to assist with system testing (initially and during upgrades).
• Maintain and continuously improve the training program and resources.
• Maintains technical knowledge by attending educational workshops; reviewing publications.
• Contributes to team effort by accomplishing related results as needed.

• Bachelor’s degree, adult learning experience or similar degree required.
• 3-5 years of training experience in a professional business environment, at least 2 of which training technical systems.
• Experience with Warehouse Management Operating Systems (WMOS) preferred.
• Demonstrates intermediate facilitation skills, both in the classroom and virtual environments.
• Demonstrates intermediate skills in all phases of instructional design/delivery (ADDIE). Demonstrates working knowledge of e-learning development software (e.g. Lectora Inspire) and learning management systems.
• Ability to manage time, projects, and priorities.
• Has a high level of attention to detail, quality, and customer focus.
• Strong written and oral communication skills, experience in communicating effectively with a diverse group of individuals.
• Travel: Up to 75%

We are excited to share the base salary range for this position is $56,301.96 - 75,069.28.  This position is also eligible for an annual discretionary bonus, targeted at 5%.  NFI takes into consideration applicants' qualifications, experience, education, geographic location, when determining a starting rate of pay.

In compliance with Ontario and British Columbia’s pay transparency laws, and in an effort to promote transparency and equal pay for equal work, NFI provides salary/wage range and other information in job postings across all Canadian provinces and territories.

• Bachelor’s degree, adult learning experience or similar degree required.
• 3-5 years of training experience in a professional business environment, at least 2 of which training technical systems.
• Experience with Warehouse Management Operating Systems (WMOS) preferred.
• Demonstrates intermediate facilitation skills, both in the classroom and virtual environments.
• Demonstrates intermediate skills in all phases of instructional design/delivery (ADDIE). Demonstrates working knowledge of e-learning development software (e.g. Lectora Inspire) and learning management systems.
• Ability to manage time, projects, and priorities.
• Has a high level of attention to detail, quality, and customer focus.
• Strong written and oral communication skills, experience in communicating effectively with a diverse group of individuals.
• Travel: Up to 75%

We are excited to share the base salary range for this position is $56,301.96 - 75,069.28.  This position is also eligible for an annual discretionary bonus, targeted at 5%.  NFI takes into consideration applicants' qualifications, experience, education, geographic location, when determining a starting rate of pay.

In compliance with Ontario and British Columbia’s pay transparency laws, and in an effort to promote transparency and equal pay for equal work, NFI provides salary/wage range and other information in job postings across all Canadian provinces and territories.

• Conducts training needs assessment by collecting information pertaining to work procedures, workflow, and reports; understanding job-specific functions and tasks.
• Determines utilization and validates documentation through testing systems.
• Designs system and operational documentation and provides training solution through needs assessment
• Conducts training based on job-specific, company-specific, and software application specific classes.
• Evaluates training by conducting Kirkpatrick evaluations to measure the effectiveness of training to specific job applications.
• Build the training component of system implementations’ project plan.
• Assess learner and system needs and the optimal learning methods for those needs.
• Design, develop, and deliver systems training program content and instructional tools, including computer-based resources.
• Technical Writing: Develop SOPs, work instructions, and other documentation.
• Train and qualify super-users in the field.
• Assess learners’ retention of learning and ensure they are able to apply their knowledge to their everyday use of the technical systems. Measure the effectiveness of the training.
• Report training metrics related to systems training, such as satisfaction, completion rates, learner retention.
• Assist leaders in helping to coach their employees in the effective use of the system being taught.
• Promote user knowledge sharing of the technical systems through the use of our social collaboration tool.
• Partner with IT to assist with system testing (initially and during upgrades).
• Maintain and continuously improve the training program and resources.
• Maintains technical knowledge by attending educational workshops; reviewing publications.
• Contributes to team effort by accomplishing related results as needed.