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Job Description
- Master taking command of critical cross-product area incidents, ensuring coordinated, effective resolutions, minimizing user and organizational impact. Track all escalations throughout the incident life-cycle.
- Identify strategic risks to users and products (including GenAI), conduct impact assessments, and develop mitigation strategies for abuse and global crises.
- Lead end-to-end projects to manage crises, secure platforms, and reinforce product trust. Analyze past incidents for root causes and strategic improvements in the monetized space.
- Improve incident response standard operating procedures (SOPs) and extended workforce programs for effective crisis management. Contribute to global training programs, develop processes, and enhance protocols.
- Be exposed to graphic, controversial, or upsetting content.