Mortgage Information Specialist (18 month contract)

Ready to Make an Impact? The Mortgage Information Specialist, reporting to the Manager, Customer Service, works in a high-volume contact centre answering general mortgage insurance questions, responding to specific information requests on Sagen products and corresponding with customers and appraisal management companies on outstanding orders.     Here is where you will be focusing to ensure your success   Provide the highest level of customer service in a fast-paced, high-volume contact centre environment. Respond to general mortgage insurance questions and specific mortgage insurance product information requests received via a toll-free phone number and email. Provide accurate premium calculations and quotes to our lender partners. Support the National Underwriting Centre by following up on outstanding appraisals as required. Administer and provide ongoing support to lender partners with respect to Sagen systems. Process emails and documentation received for pending mortgage insurance applications. The Mortgage Information Specialist, reporting to the Manager, Customer Service, works in a high-volume contact centre answering general mortgage insurance questions, responding to specific information requests on Sagen products and corresponding with customers and appraisal management companies on outstanding orders.    What we are looking for   Bilingual – Fluent in English and French (written and verbal). Completion of a post-secondary degree/diploma. Prior experience working with mortgages and credit is an asset. Demonstrated customer service skills including experience working in an inbound contact centre environment. Demonstrated organization skills and the ability to multi-task. Possess basic computer skills to facilitate the exchange of emails, accessing the Internet, managing files, or creating basic reports or presentations. Prior experience using Microsoft products is an asset. General knowledge of underwriting philosophy and practices. Knowledge of mortgage lending processes and appraisal management platforms is an asset.   Working Hours Ability to work shifts within extended hours of operation: 8:00am to 9:00pm EST Monday – Friday with an average requirement of 10 Saturdays annually from 10:00am to 6:00pm EST. #LI-Remote