Experienced Service Delivery Manager
Job Description
We are looking for an Experienced Service Delivery Manager to join Business Technology Services at Stora Enso starting as soon as possible.
You will be joining Data & Network Services Tower Team focusing on Unified Communication and Telecommunication in general.
You will be located in Ostrava, Czechia and report to Head of Data & Network Services.
Purpose
Service Delivery Manager ensures that all Unified Communication & telecommunication-related services are delivered efficiently, securely, and in compliance with organizational and regulatory requirements.
Services:
Mobile Voices services & Mobile Data services
Fixed Voice & Data Services
Satellite data and Voice services
SMS and messaging services
Contact-center services
Video broadcasting and event delivery ecosystem
Your responsibilities
This role focuses on maintaining high service quality, optimizing delivery processes, and aligning service offerings with business objectives.
Oversees the daily delivery of Unified Communication & telecommunications Services and ensures compliance with service contracts. This role focuses on maintaining high service quality, optimizing delivery processes, and aligning service offerings with business objectives.
Acting as a Subject Matter Expert (SME) within the Unified Communications domain, the role provides support and consultancy for telephony and mobile data inquiries through direct consultations and participation in relevant projects.
Drives delivery of IT Services & Occasional Projects
Stakeholder, customer management, vendor and resource management
Process improvement and optimization, collaboration and knowledge Sharing
What will you bring
Good knowledge of Unified Communications, Telecommunication and related products
Business driven mindset
Strong verbal and written communication, excellent interpersonal skills
English (B2+)
Strong stakeholder & vendor relationship management, analysis and interaction abilities
Good inside into Data & Telecommunication
Experience with IT governance
Operational and strategic experience with ITIL (ServiceNow)
We offer
You will be part of our diverse working culture which supports you in exploring new perspectives and developing professionally. You will contribute to a more sustainable world, as sustainability and innovation are at the core of our strategy. To keep you going safely, we support your physical and mental well-being.
Career growth opportunities within an international organisation
Access to modern technologies and digital tools
Professional development opportunities
Motivating additional benefits package
Hybrid work options and flexible working hours
Inspiring, sustainable, and innovation-driven work environment
Role specific opportunities:
modern office in Ostrava - we apply hybrid model, 2-3 days/week in the office
5 weeks of vacation per year
lunch cards 160 CZK
commuting allowance
cafeteria
pension insurance
annual bonus
Join the Renewable Materials Company
The forest is at the heart of Stora Enso, and we believe that everything made from fossil-based materials today can be made from a tree tomorrow. We are the leading provider of renewable products in packaging, biomaterials, and wooden construction, and one of the largest private forest owners in the world. Stora Enso has approximately 19,000 employees.
This is your chance work at the intersection of sustainability, innovation, and profitability, contributing to digital solutions that deliver impactful business performance. Everyday.
Watch our film: Be part of a nature positive future
Read more about working at Stora Enso: Who we are - Careers | Stora Enso
How can you apply for this role?
Please submit your application through our recruitment tool. We review candidates on an ongoing basis, so we encourage you to apply as soon as possible, and no later than 29 June 2026.
Our recruitment process may include pre‑employment steps such as background checks, reference checks, health examinations, and a drug test.
If you have any questions, please do not hesitate to contact TA partner Lucie Staňková, [email protected].
Welcome to work in the renewable materials company!