Retail Store Manager

Department: Retail -Leadership

Employment Type: Permanent - Full Time

Location: San Francisco

Reporting To: Lorretta Ormonde

Compensation: $100,000 - $130,000 / year

Description

• Our store address is: 2299 Alameda St, San Francisco
• Store size: 7,000 square feet
• Staff size/ model: 1x Store Manager, 2x Assistant Managers, 2x Sales Floor Leads, 9-12x Home Experts (associates)
• Hours of operation: The store is open 7 days per week, 10 am - 7 pm.
• Travel: You will be required to travel within the US and Canada. So you will require a valid passport. 

• A 45-minute virtual conversation with our Talent Acquisition team to discuss your background and interest in Article.

• A virtual deep dive into your retail leadership experience with a Store Manager and our Senior Manager, Retail Operations. 

• We will fly down to meet our top candidates for an in-person interview with the Senior Manager, Retail Operations. 

• If hired, your first two weeks will be spent remotely from SF for training and connection with the broader Retail leadership team.
  
  
• July 13- July 24th Onboarding & Training (Vancouver, BC)
  If hired, we will fly you into our HQ office where you will receive additional hands-on training and connection with the broader Retail leadership team.

What You’ll Do:

• Responsible for your store's financial health and profitability, driving revenue and exceeding targets
• Support store team in setting and achieving KPI goals, by driving a culture of performance, cost awareness, and accountability. Develop the required business acumen to analyze results and plan & execute for improvement
• Ensure product and visual merchandising standards are executed, maintained, and enhanced, including window displays and in-store merchandising
• Provided an exceptional customer experience and role model service expectations
• Build a high-energy culture of excitement and engagement focused on creating memorable experiences for our customer
• Create effective succession, recruiting hiring and training plans
• Develop seamless communication with other members of the Store Management Team
• Manage staff schedules and payroll; ensure store hours, staff schedules and employee expertise meet the needs of the customers and the store performance
• Develop a strong knowledge of the Article product range
• Handle escalated customer concerns and follow up with positive results  
• Lead and validate client strategy to build lasting relationships with existing customers and drive new customer acquisition

Who You Are:

• 5+ years of proven experience as a Store Manager or GM, ideally in furniture, design, or fashion retail
• You've built systems and SOPs from scratch, not just followed them. You thrive in ambiguous, early-stage environments where the playbook doesn't exist yet
• Strong financial acumen: you understand margin, labour efficiency, inventory turnover, and use data to drive decisions rather than just describe them
• You hold yourself (and others) accountable to KPIs, and can diagnose and correct performance gaps quickly
• You prioritize ruthlessly when resources are limited and adapt quickly when plans change

• You build high-performing teams by investing in skill development, setting clear expectations, and following through on both recognition and accountability
• You don't shy away from hard conversations. You handle underperformance and conflict directly, fairly, and without drama
• You communicate openly and keep your team aligned with store goals, especially through the uncertainty of a new opening
• You empower your team to take ownership rather than creating dependency on you
• You're energized by figuring things out alongside your team, not slowed down by the absence of structure

• You deliver and model exceptional customer experiences that reflect the Article brand
• You can connect a great customer interaction to a business outcome: conversion, loyalty, repeat visits
• You act on customer feedback and build community relationships that turn first-time visitors into lifelong customers
• You're curious about design trends, care about the product, and bring that enthusiasm into every customer conversation
• You understand that great service and a healthy P&L aren't in conflict. They're interdependent

• Valid passport and ability to travel within the US and Canada
• Legally authorized to work in the United States
• Completion of a criminal background check

Perks & Benefits:

• The target salary for this role is $100,000 to $130,000.
  • The actual base pay can increase beyond this range, and will be based on various factors, including transferable skills, training and certifications, work experience, business needs and market demands.
• We believe in Winning Together. When Article hits its annual financial goals, eligible employees will receive a cash bonus.
• 4% 401K matched contributions.

• 48 hours Sick/wellness (6 days, accrued annually)
• 8 paid holidays + 1 Inclusion & Diversity day
• 120 hours (3 weeks) paid vacation (accrued annually)

• Benefits-eligible (First day of employment)
• Medical, Dental, & Vision coverage
• Life Insurance
• Disability insurance 

• 45% discount on our entire product range (15% for friends and family).