Help Desk Manager (Perm Hire)

Job Duties and Responsibilities:

A help desk manager's job is to oversee timely delivery of quality technical support service to clients, whether they are internal clients working for the same company or external clients who have contracted technical support service. This requires both knowledge of the software or hardware systems being supported and effective personnel management skills.

Often, help desk managers are responsible for supporting windows-based software systems with a networking component. In these cases, employers may prefer help desk managers who are Microsoft-certified and have other certifications specifically in the type of hardware or software they will support. Employers may also choose to hire individuals with previous management experience.

Minimum Experience: 

12 years of IT work experience in multiple IT areas in a multi-tier environment and 2 years of relevant enterprise wide architecture experience. Experience with SCCM. 

Call me directly at 630 473 6464 or send me an email at egrajo@futurewavesystems. com. Talk to you soon :)