Senior Product Operations Manager (Multiple Positions)

About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

About the Team Our team plays a crucial role in ensuring the company’s success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you’ll be part of a team that’s developing new solutions to new challenges. It’s working fast, at scale, and we’re making a difference. We are looking for talents to join us on this exciting journey!

Responsibilities Drive analytics-driven product operations, enhancing adoption and penetration of key features through creator education, marketing events and showcases. Conduct in-depth analysis of user behavior and pain points, creator dynamics, and product functionalities to refine operational strategies. Apply knowledge of user-generated content platforms, marketplace ecosystems or global team environments to contextualize market analysis and enhance product recommendations. Define clear success metrics, conduct post-event analysis, prepare reports for senior team members, and refine future operational strategies. Partner closely with cross-functional global teams to ensure alignment on key objectives and timelines, driving impact and operational efficiency. Mentor junior-level team members.

Qualifications Must have a Master’s degree or foreign equivalent degree in Management, Business Administration, Analytics (any), Marketing, Media, Communications, or a related field, and 2 years of related work experience; OR a Bachelor’s degree or foreign equivalent degree in Management, Business Administration, Analytics (any), Marketing, Media, Communications, or a related field, and 5 years of post-bachelor’s, progressive related work experience.

Of the required experience, must have 2 years of experience in each of the following: Content marketing, lifecycle marketing, or campaign management; Developing and maintaining content partnerships, affiliate programs, and creator collaborations, to increase audience engagement and sales growth; Planning, executing, and optimizing digital marketing campaigns, including paid advertisements, influencer marketing, and promotional events to drive conversions; Building and streamlining processes and workflows using Jira, and tracking projects status and milestones and coordinating cross-functional alignment to ensure timely execution of deliverables; Executing go-to-market, product launch, and product marketing plan by creating product positioning and messaging, user-facing demos, presentations, and marketing content; and Business development within the social media industry, including industry research, strategic networking, and pitching for positive return on investment.

Travel Requirement: Domestic and international travel required up to 20%.

Type: Full time, 40 hours/week Location: San Jose, CA Salary Range: $186222 - $202667 per year

To Apply, click the apply button below. Contact [email protected] if you have difficulty submitting resume through the website.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

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