Job Description
The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
We would like to talk to you about the opportunity to join our Maison for an internship as International Client Services Marketing Intern (6 months). As International Client Services Marketing Intern will work for the central HQ to enhancing shaping the strategic positioning of Cartier Services across all client touchpoints (Retail, E-commerce, Communication, Events, Activations).
HOW WILL YOU MAKE AN IMPACT?
Drive the 360° Services Marketing & Communication Roadmap (Online & Offline)
- Consolidate and formalize the global Services communication roadmap
- Build and maintain the Services wave plan across: Global campaigns, Media & Press, Events, Client Relations initiatives, E-commerce
- Provide benchmarks & market intelligence to integrate strategic insights into global Services strategy
- Monitor the performance of visibility initiatives and qualitative feedback from Regions
- Deliver strategic synthesis decks for senior stakeholders
Pilot the cartier.com Services Section
In close collaboration with Communication and E-commerce teams, you will:
- Enhance the Client journey flows, UX logic, architecture and value proposition
- Conduct in-depth digital benchmarks
- Coordinate content upgrades and validation with stakeholders
- Support go-live preparation and internal communication toolkit
Support the International Client Services team on strategic added-value services projects
- Evolution and positioning of Added-Value Services (e.g. personalization, post-purchase excellence, exclusive service experiences)
- Structuring business cases and opportunity assessments
- Preparation of executive-level synthesis materials for decision-making
- Cross-functional coordination with Retail, E-commerce, Operations, Manufactures, Regions & Markets
REQUIRED EXPERIENCE & PROFILE:
- Bachelor or master’s degree in marketing, Administration, Luxury or Project Management
- A first experience in Marketing, Communication, Digital or Client Experience
- Analytical mindset and structuring skills, along with a good knowledge of Excel and Power Point
- Strong organizational skills and the ability to manage multiple workstreams
- Excellent interpersonal and communication skills
- Serious, proactive and appreciate the world of luxury
- Fluent in English (written and spoken); French is a strong plus
- Curious, intellectually demanding and genuinely interested in Luxury and Client Experience