Customer Support Specialist

Department: Customer Service and Experience

Employment Type: Full Time

Location: Vietnam

Description

Key Responsibilities

• Responding to phone calls, emails, and chat messages. 
• Quickly and efficiently resolving customer issues. 
• Processing returns, exchanges, and customer complaints. 
• Keeping records of each interaction with customers. 
• Updating customer information in the CRM system. 
• Collecting and forwarding customer feedback to relevant departments. 
• Informing customers about the status of their inquiries.

Skills, Knowledge and Expertise

• Excellent oral and written communication skills for both Russian and Kazakh languages. 
• Ability to conduct dialogue politely and professionally. 
• Ability to work with large volumes of information.
• Attention to detail and accuracy in documentation. 
• Proficiency in PC and basic office programs. 
• Skills in working with CRM systems and other specialized software.