Manager, GI Distribution Training

We are seeking a dynamic and experienced Manager to lead training initiatives for our General Insurance distribution channels

The successful candidate will be responsible for designing, developing, and delivering comprehensive training programs primarily for Tied Agents, as well as other distribution partners

The goal is to enhance their product knowledge, sales skills, and system proficiency, ultimately supporting our business growth

Key

: Develop and implement comprehensive training programs tailored to the needs of different intermediaries, including those in Macau, focusing on the latest General Insurance latest products, systems, and sales techniques

Support onboarding for new intermediaries and promote continuous learning to enhance their product knowledge and sales capabilities through regular training sessions, workshops, and refresher courses

Collaborate closely with product, sales, and system teams to ensure training content is accurate, relevant, and engaging

Assess training needs through feedback, performance metrics, and market trends, updating materials accordingly

Monitor and evaluate training effectiveness, preparing reports for management review

Recommend and implement improvements to training materials

Leverage AI and other relevant tools to keep training materials current, modern, and easily accessible—adapting content into engaging formats that align with current reading habits and lifestyles

Stay informed about industry developments, new products, and regulatory changes, integrating these updates into training content

Incorporate current news, industry insights, and real-life stories to create engaging training pitches and enhance producer engagement

Build and maintain an up-to-date training library, including reference materials for ongoing use and future reference

and Skills: Bachelor's degree in Business Administration, Insurance, or related field; professional certifications in insurance are a plus

Proven experience in training and development within the insurance or financial services industry

Strong understanding of General Insurance products, systems, and sales processes

Excellent communication, presentation, and interpersonal skills

Ability to engage and motivate adult learners

Proficiency in using MS Office Suite and other multimedia tools

Strong organizational and planning skills with the ability to manage multiple training programs simultaneously

Preferred Attributes: Prior experience working with Tied Agents and distribution partners

Innovative mindset with a focus on continuous improvement

Ability to work collaboratively across teams and functions

About AXA Hong Kong and Macau AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide

Our purpose is to act for human progress by protecting what matters

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance

We are the largest General Insurance provider and a major Health and Employee

provider

Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve

At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community

We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research

Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations

We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company

AXA is an

employer

We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued

We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company

Click here to learn more about our

(https://www.axa.com.hk/en/benefits), Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).