Senior Manager, Customer Service Technology Systems

The Senior Manager, Customer Service Technology & Systems, defines and executes the technology strategy that powers the end-to-end customer service experience across the Americas region, including the U.S. and Pan-LATAM markets. This role owns the roadmap, implementation, optimization, and ongoing performance of all customer service platforms, including telephony, IVR, CRM, chat, and web-based support tools.   The Senior Manager serves as the primary owner of vendor relationships and platform performance, ensuring systems are scalable, regionally adaptable, and aligned with broader business objectives across multiple countries and languages. Partnering closely with IT, Digital, regional CX leaders, and local market teams, this role drives innovation, automation,...