National Head of Claims Faith and Education Practice
Job Description
We are seeking a talented individual to join our Claims Advocacy team at Marsh Risk as the National Head of Faith & Education Claims - Australia working in our Sydney, Melbourne or Brisbane office. This is a hybrid role that has a requirement of working at least three days a week in the office.
National Head of Faith & Education Claims
We will count on you to:
Lead and manage end-to-end handling and escalation of complex Faith & Education claims, providing strategic coverage advice and ensuring timely progression from notification to closure.
Engage and negotiate with insurers, their advisers, brokers and other external stakeholders to resolve coverage issues and protect client outcomes.
Provide technical leadership: mentor the claims team, coordinate with the Mumbai Centre of Excellence, and ensure consistent, high-quality claims delivery across Australia.
Drive claims strategy, KPIs and process improvements (systems, reporting, compliance) to improve efficiency, data quality and control of total cost of risk.
Produce clear client communications and analyses (coverages, claims calculations, trend data) to support decision making and future risk mitigation.
What you need to have:
ANZIIF, Tier 1 or equivalent insurance qualification and a minimum of 10 years’ insurance claims management experience, ideally focused on Faith & Education or similar sectors.
At least 5 years’ demonstrated leadership experience managing teams and influencing cross‑functional stakeholders.
Deep technical knowledge of insurance policies across general lines, coverage analysis and complex claims handling.
Strong client relationship, communication and negotiation skills with a proven track record engaging insurers and brokers.
Ability to analyse claims data and translate findings into actionable risk and cost-management recommendations.
What makes you stand out:
Experience working with a Centre of Excellence model or across APAC operations, including remote/offshore team coordination.
Proven success in driving process, systems or reporting improvements that increased operational efficiency.
Experience supporting tenders/presentations with claims data and insights to win and retain business.
Strong strategic leadership and change management skills with a focus on continuous learning and team development.
Familiarity with regulatory/compliance requirements and implementing controls to protect clients and the business.
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
About Marsh:
Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.