Surveillance Operator-DWC

Position Summary: Under the general direction of the Security Manager or designate, the Surveillance Operator position is responsible for daily monitoring and observation of Casino operations, while ensuring the security and integrity of Casino assets, staff and guests. A Surveillance Operator ensures adherence to the company's policies and procedures, motivates and leads by example and supports Great Canadian Gaming’s learning environment while establishing a safe and welcoming work environment for all team members. 

Surveillance Operators will also conduct routine checks of the gaming floor and act as a support to other gaming departments in relation to the protection of company assets. Attention to detail and sound observation skills are critical when conducting reviews, writing and completing reports and logs that could be used for evidence in legal proceedings. In this role, one must enforce and comply with Alcohol and Gaming Commission and OLG standards.

Key Accountabilities:

• Monitoring, documenting and reporting internal and external violations, unsafe conditions, potential hazards, suspicious persons and activities; prepares electronic statements via a non-gaming record keeping system
• Enforcing restricted access by unauthorized persons
• Observing cashier transactions, slot drops, chip/hopper fills and transfers; escorts cash and cash equivalent movements
• Tagging and reporting found property; transferring items to Lost and Found
• Conducting regular patrols of the facility interior and exterior as directed
• Escorting guests and employees as directed
• Performing identification checks as required
• Referring disputes to the Supervisor, Security
• Monitors, documents and reports procedural violations, large cash/cash equivalents transactions, excluded and self-excluded guests and unauthorized access; reports violations to the supervisor
• Must be proficient with computers
• Must be reliable and diligent, while maintaining a high level of integrity and confidentiality
• Maintains accurate and concise logs and records
• Investigative skills required to report and document all irregular, unusual, suspicious and/or illegal activities
• Possesses strong communication skills to effectively deal with all appropriate operational departments
• Ensures health and safety directives are followed, as well as, other statutory regulations
• Performs other duties as assigned or directed
• Ensures compliance with Alcohol and Gaming Commission regulation, as well as, all applicable laws, policies and procedures.
• Ability to work all shifts (This includes evenings, weekends and holidays)
• Knowledge of gaming industry considered an asset
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication

Educational and Functional Requirements:

• You must be able to work on an as needed or when needed basis (hours may vary depending on operational needs) in a variety of shifts including early mornings, afternoons, evenings, nights, graveyards and weekends as we operate 24 hours a day, seven days a week.
• High School Diploma or equivalent
• Previous security experience an asset but not required
• Gaming Security Officer (GSO) course an asset
• Security Guard Licence is an asset
• Can understand, speak and write English; fluency in other languages an asset
• Exceptional interpersonal and communications skills and the ability to handle multiple tasks at one time
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• The ability to successfully obtain a Criminal Record Check through the Independent Gambling Control Officer (IGCO)
• A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
• Knowledge of computer applications – MS Word, Excel, Access, Power Point
• Training and certifications as required

Who we are!

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don’t play games with…..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!