Job Description
Position Summary:
This position is responsible for the counting and movement of cash assets from the gaming floor. Under the supervision of the Operations Manager or Count Supervisor, this role contributes to a safe and welcoming work environment for all employees. Ensure adherence to all policies and procedures and positively contributes to an entrepreneurial culture that is nimble, energized growth oriented, to self-motivate and lead by example. Above all else, must be aligned with, and promote, Shorelines Casinos culture and philosophy of creating a great, memorable experience for our guests and colleagues.
Primary Responsibilities
- Exceeds guest expectations by providing outstanding customer service.
- Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
- Participates in the implementation of the departmental strategic plans
- Counts bills, coins and cash equivalents
- Organizes and secures storage of count carts, drop boxes, drop buckets and bill cartridges for count pulls
- Pulling drop boxes out of slot machines and replacing with new drop boxes
- Monitors and reports all discrepancies and suspicious cash activities
- Verifies and reconciles before and after counts
- Bags, bundles, secures and transports counts
- Provides information for reporting purposes
- Communicates effectively with all appropriate operational departments
- Develops and cultivates strong working relationships with all stakeholders: guests, ownership, regulatory bodies, and employees
- Contributes toward workplace health, safety, and wellness initiatives
- Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they are complaints
- Performs other duties as assigned or directed and assist other co-workers as needed
Education & Qualification Requirements
- People-focused and committed to service excellence
- Proactive and solution-oriented with a drive to succeed
- High school diploma required
- Customer service skills
- Strong mathematical skills
- Strong verbal and written communication skills
- Second language an asset
- Ability to be adaptable and flexible with work schedule
- Smart Serve certification
- Required lifting up to 50 pounds and pushing a cart up to 250 pounds
- Ability to obtain and maintain registration as a Gaming Assistant with the Alcohol and Gaming
- Commission of Ontario
Working Environment Considerations:
Regular casino, standing or walking for long periods of time, some exposure to noise and conflict, nontraditional work hours.