Job Description
Job Description:
The Restaurant Floor Supervisor is responsible for overseeing daily front-of-house operations to ensure exceptional guest service, smooth workflow, and adherence to company standards. This role leads and supports service staff, resolves guest concerns, and helps drive sales, efficiency, and team performance
Perks and Benefits
- Competitive pay & a Comprehensive Benefit Package.
- Other benefits include Health Saving Account, Flexible Saving Account, Employee Assistance Program.
- Annual Education Allowance
- Generous Referral Program
- Fun & collaborative company culture with lots of team building events
- Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel, and The Emily Hotel
What Will You Do:
Team Leadership & Supervision
- Supervise and coordinate front-of-house staff including servers, hosts, bartenders, and support staff
- Lead pre-shift meetings to communicate goals, specials, and service expectations
- Provide ongoing coaching, feedback, and training to team members
- Ensure staff compliance with grooming, uniform, and service standards
Guest Experience
- Ensure guests receive prompt, friendly, and high-quality service
- Handle guest complaints and resolve issues professionally and efficiently
- Monitor dining room activity to maintain service flow and guest satisfaction
- Build relationships with regular guests and enhance the overall dining experience
Operations Management
- Oversee floor operations during service, ensuring efficiency and organization
- Coordinate seating, reservations, and waitlists to optimize capacity
- Support inventory awareness, cleanliness, and sanitation standards
- Ensure compliance with health, safety, and company policies
Quality & Standards
- Monitor food and beverage quality and presentation
- Maintain cleanliness and organization of dining areas and service stations
- Ensure all staff follow company procedures and service protocols
Administrative Support
- Assist with scheduling and staffing needs
- Support payroll accuracy (timekeeping, breaks, etc.)
- Collaborate with management on performance reviews and staffing decisions
- Help drive sales through upselling and promotional initiatives
What You Bring:
- Prior experience in a restaurant or hospitality leadership role (1-3 years preferred)
- Strong leadership, communication, and problem-solving skills
- Ability to multitask and perform in a fast-paced environment
- Excellent customer service and interpersonal skills
- Knowledge of POS systems and restaurant operations
- Flexible schedule, including evenings, weekends, and holidays
How To Apply:
Please apply through the link on the job posting and attach your resume and any other required documents.
We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.
Salary Range:
$26 - $28 per hour
About The Company:
For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.
AI Use:
This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.
All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.
How To Apply:
Please apply through the link on the job posting and attach your resume and any other required documents.
We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.