Account Manager Italy

The Account Manager plays a critical role in safeguarding business continuity, operational stability and contribution protection for the Italian market within ArcelorMittal Long Europe – Sections & Merchant Bars.

The position is designed to ensure continuity in a context characterized by:

• loss of experienced operational resources,
• upcoming retirements,
• and the need to progressively transfer know‑how, stabilize execution and rebuild lost capabilities, while maintaining service level and customer coverage.

Italy represents a strategically relevant market, with strong contribution and acts as a key EU export replacement market.

Reporting Line

The role reports hierarchically and functionally to the same position:
Chief Marketing Officer Italy – Sections & Merchant Bars, who is also
Managing Director of ArcelorMittal Commercial Italy S.r.l.

This governance model ensures clear accountability and coherent strategic direction.

Key Responsibilities

Commercial Leadership – Italy

• Act as commercial reference for the Italian market
• Ensure full coverage and continuity of commercial activities
• Manage and stabilize customer relationships through direct involvement in key interactions
• Monitor market trends, pricing dynamics and competitive landscape
• Identify and mitigate risks impacting volumes, margins and service level

Commercial Execution & Ownership

• Manage the full commercial process end‑to‑end: quotations, negotiations, contracts, order booking and follow‑up
• Coordinate with mills, logistics, pricing and demand planning to ensure execution quality
• Support claims management and ensure timely resolution
• Monitor receivables, credit limits and contractual compliance

BCOE Coordination & Direction (Functional)

• Act as functional coordinator and reference for BCOE resources supporting the Italian market
• Provide guidance, priorities and operational direction without formal people responsibility
• Support onboarding, training and stabilization of BCOE back‑office resources
• Contribute to rebuilding operational capabilities lost due to recent resignations

Knowledge Transfer & Continuity Safeguard

• Support a progressive and structured knowledge transfer from senior and long‑tenured resources
• Document customer specifics, commercial processes and operational know‑how
• Reduce dependency on single individuals and safeguard continuity over time

Profile & Experience

• 3–5 years of experience in B2B commercial roles, preferably in steel, long products or industrial markets
• Strong track record as individual contributor with full ownership of commercial activities
• Proven ability to operate autonomously in complex and under‑dimensioned environments
• Strong negotiation skills and customer‑centric mindset
• Experience working in international and matrix organizations
• Pragmatic, execution‑focused profile with strong sense of responsibility

Education & Languages

• University degree in Business, Engineering or equivalent experience
• Fluent Italian and English required
• Additional European languages are an asset

Mobility

• Significant travel within Italy (>50%), with occasional visits to mills or international sites