Job Description
The AVI-SPL Onsite Support Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. Essential Duties and Responsibilities • Setup/breakdown of conference spaces to meet the customers event needs • Perform preventative maintenance task to help maintain customer spaces • Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans. • Responsible for job site documentation as needed • Perform support tasks in a timely and quality conscious manner • Work with internal/external teams in a professional manner that reflects the values of AVI-SPL • Provide client training as needed • Adhere to and understand local safety standards for all site duties • Setup and troubleshoot various audio/video systems. • Travel to various job sites as required Other duties assigned as needed Skills and Abilities • Effectively communicate with employees, customers and colleagues • Ability to use hand and power tools in a safe and efficient manner • Ability to work and think independently and ensuring to meet deadlines • Basic computer knowledge • Knowledge of basic signal flow for audio, video and control • Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards Education and/or Experience • Minimum of 1 - 2 years of audiovisual support experience preferred • Formal education in Electronics or related field preferred • Minimum of a High School Diploma or equivalent preferred
Essential Duties and Responsibilities • Setup/breakdown of conference spaces to meet the customers event needs • Perform preventative maintenance task to help maintain customer spaces • Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans. • Responsible for job site documentation as needed • Perform support tasks in a timely and quality conscious manner • Work with internal/external teams in a professional manner that reflects the values of AVI-SPL • Provide client training as needed • Adhere to and understand local safety standards for all site duties • Setup and troubleshoot various audio/video systems. • Travel to various job sites as required Other duties assigned as needed Skills and Abilities • Effectively communicate with employees, customers and colleagues • Ability to use hand and power tools in a safe and efficient manner • Ability to work and think independently and ensuring to meet deadlines • Basic computer knowledge • Knowledge of basic signal flow for audio, video and control • Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards Education and/or Experience • Minimum of 1 - 2 years of audiovisual support experience preferred • Formal education in Electronics or related field preferred • Minimum of a High School Diploma or equivalent preferred