Manager, TOC Operations [Staunton, VA]

The Manager, TOC Operations is responsible for the oversight and execution of Traffic Operations Center (TOC) floor operations, ensuring reliable, efficient, and high-performing service delivery. This role focuses on real-time management of staff, processes, procedures, and systems that support daily traffic operations, while maintaining alignment with broader operational goals. The position requires hands-on leadership to balance immediate operational demands with continuous improvement, workforce development, and coordination across stakeholders, ensuring the TOC operates effectively in both routine and emergency conditions.   What you will be doing:   Provide dedicated ownership and tactical oversight of TOC Floor Operations service delivery Directly manages TOC staff, including scheduling, performance management, coaching, and professional development Execute and maintain comprehensive training programs to ensure staff proficiency and readiness Develop, update, and enforce Standard Operating Procedures (SOPs) and operational guidelines Monitor real-time operations, making informed decisions to support efficient and effective traffic management Establish and maintain staffing plans to support routine and emergency operations Implement process improvements to achieve performance targets and mitigate deficiencies Assess workload and optimize resource allocation for operational efficiency Promote innovation and continuous improvement within TOC operations Coordinate and execute Emergency Operations Plans and incident response activities Lead regular staff communications, briefings, and TOC meetings Support recruitment efforts, including resume review, interviews, and hiring recommendations Conduct routine performance evaluations and maintain personnel performance documentation Monitor system and equipment status; coordinate with maintenance, IT, and fleet teams to ensure uptime Support client engagement efforts, including public outreach, facility tours, and presentations Participate in stakeholder coordination activities (e.g., TIM meetings) Lead operational planning for special events and support post-incident reviews and analysis Develop and maintain technical documentation, including SOPs and training materials Serve as backup to the Regional Operations Manager (ROM) as needed Travel occasionally for site visits, stakeholder coordination, training, and industry conferences   What you need to be successful in this role:   Bachelor’s degree in Transportation, Civil Engineering, Traffic Operations, or a related field (or equivalent relevant experience) Over five (5) years in TMC/TOC or traffic operations, including 2+ years in a supervisory or leadership role Strong knowledge of TOC operations, incident management, ATMS tools, and SOP development Proven ability to manage, mentor, and develop staff, including performance management and coaching Effective verbal and written communication skills for staff coordination, stakeholder engagement, and client interaction Proficiency with traffic management systems and common business software (e.g., Microsoft Excel, Teams, SharePoint); ability to analyze data and support reporting and process improvements Willingness to serve as essential personnel, including supporting 24/7 operations during emergencies, working non-standard hours, and traveling occasionally for site visits, stakeholder coordination, and industry conferences   Iteris anticipates paying an annual base between $65,000 and $72,000 for this role. Actual pay offered may be below or above these amounts, depending on the individual’s job-related knowledge, skills, and experience.   #LI-ONSITE #managertocoperations