Custom Purchase Order Coordinator - Commercial Interiors

Shaw Industries is seeking a highly organized and detail-oriented Custom Purchase Order Coordinator to support the execution of custom commercial flooring orders. This role partners closely with Sales & Customer Service to ensure purchase orders are processed accurately and move efficiently through the production process. This is a fast-paced, collaborative role ideal for someone who enjoys working with detailed information, coordinating across teams, and contributing to a high-quality customer experience. This role is based in Cartersville, GA and works in a hybrid way with 3 days / week required in office.      

Responsibilities: 

• Coordinate custom order processing by reviewing purchase orders for accuracy, ensuring required details are complete, and routing orders to the appropriate internal teams

• Track and manage orders through the workflow, following up on missing information and helping ensure timely movement to production

• Partner cross-functionally with Sales, Customer Service and internal project teams to support order execution and resolve routine issues

• Ensure order accuracy and documentation by reviewing specifications, pricing inputs, and supporting materials, and escalating discrepancies when needed

• Support pricing and commission processes by validating order-related data and ensuring required documentation is complete

• Maintain order records and reporting, including tracking open and shipped orders and supporting month-end processing

• Provide customer and internal support by responding to order status inquiries and communicating updates clearly and promptly

Requirements

• 1–3+ years of experience in customer service, order processing, sales support, or operations coordination

• Ability and willingness to work in a hybrid way in Cartersville, GA 3 days a week depending on the needs of the business, travel schedule and collaboration focus.   

Highly preferred experiences and skills:    

• Experience supporting custom or made-to-order products

• Exposure to pricing, quoting, or order validation processes

• Experience using business systems such as CRM, ERP, or order management tools (Salesforce or similar preferred)

• Proficiency in Microsoft Office

• Background in manufacturing, commercial products, or related industries

Competencies:

• Communicate Effectively

• Solve Problems

• Manage Work

• Initiate Action

Physical Demands 

Sitting and keying for long periods of time 

Computer screen time 

Position Type and Expected Work Hours 

This is a full-time position working day shift. Evening or Saturday's very infrequent but may be required with emergency. 

Shaw benefits include:

• Medical, dental, and vision insurance

• Life insurance and disability coverage

• Tuition reimbursement

• Employee assistance program

• Health savings account

• Paid Time Off

• Parental Leave

• 401K and Retirement Plans

• Product discounts for employees

• Adoption assistance

• Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations)

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