Business Analyst (Incident Management and Production Support)

Responsibilities: Act as Business Analyst and Production Support for Healthbuzz and other operational systems, and serve as Product Owner in Scrum Team Handle incidents and production defects impacting operations, designing workarounds to minimize disruptions Propose and implement remedy actions as needed, negotiating fix designs and implementation plans Ensure QC control on fix including RCA and UTR review, UAT, BVT, IVT. etc

Coordinate Month end and Year End Arrangement, including online/offline schedule and ATP process adjustment, etc., and regulatory reporting and handling such as Levy, CRS, FATCA, Data retention, etc

Demonstrate up-to-date expertise in Insurance domain and apply this to the execution and improvement of action plans by providing advice and guidance to others in the project / product execution and best practices Stay current with stakeholders needs and strategies; utilizing formal and informal written communication methods to communicate updates and findings; and facilitating project meetings and presentations to all types of diverse audiences Identify, create and facilitate process design changes by conducting business process analysis and design at a complex level; focusing on quality improvement and data management; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies Support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs

: University graduate in business administration, statistics, quantitative analysis or related disciplines 2+ year of proven experience in business analysis and project areas Experience in Project Management Strong knowledge in operation process and procedure Strong knowledge in life insurance Strong communication skill – written and spoken – including clear explanation to non-technical people Strong and tough characters with change management and dispute resolution skills Strong analytical and problem solving skills Well organized, self initiative and a good team player Well versed in Microsoft Office, a high level of financial/business analysis capacity including use of Excel, Work & PowerPoint About AXA Hong Kong and Macau AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide

Our purpose is to act for human progress by protecting what matters

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance

We are the largest General Insurance provider and a major Health and Employee

provider

Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve

At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community

We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research

Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations

We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company

AXA is an

employer

We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued

We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company

Click here to learn more about our

(https://www.axa.com.hk/en/benefits) , Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).