Recovery Agent

The CanCap Group (“CanCap”) is a privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer service, default management and post charge-off recoveries.

We are a company of innovators. We learn from each other, respect each other, and create together. When it comes to our customers, partners, and each other, we are always motivated by doing the “right thing”. We seek to find the best people and the right methods that allow us to meet this goal and look to the future for growth.

About the Role:

The Recovery Agent plays a critical role in managing and recovering outstanding debts on behalf of financial institutions, lending companies, or other organizations. This position involves engaging with clients and debtors to negotiate repayment plans, ensuring compliance with legal and regulatory standards throughout the recovery process. The Recovery Agent is responsible for maintaining accurate records of all recovery activities and providing detailed reports to management. Success in this role requires a balance of strong communication skills, empathy, and assertiveness to effectively resolve delinquent accounts while preserving customer relationships. Ultimately, the Recovery Agent contributes to the financial health of the organization by minimizing losses and maximizing recovery rates.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in debt collection, recovery, or a related financial services role.
• Strong knowledge of Canadian debt collection laws and regulations.
• Excellent communication and negotiation skills.
• Ability to work independently and manage multiple cases simultaneously.

Preferred Qualifications:

• Post-secondary education in finance, business administration, or a related field.
• Certification in credit and collections or debt recovery.
• Experience using debt recovery software and CRM systems.
• Bilingual proficiency in English and French.
• Familiarity with conflict resolution and customer service best practices.

Responsibilities:

• Contact debtors via phone, email, or written correspondence to discuss outstanding debts and negotiate repayment options.
• Assess each debtor’s financial situation to propose feasible payment plans that align with company policies and legal requirements.
• Maintain detailed and accurate records of all communications, agreements, and payment schedules in the company’s database.
• Collaborate with legal teams when necessary to initiate formal recovery actions or escalate cases that require further intervention.
• Provide regular updates and reports on recovery progress, challenges, and outcomes to management and relevant stakeholders.

What You Bring:

• Strong communication and negotiation skills.
• Analytical skills are essential for assessing financial information and determining appropriate recovery strategies. 
• Strong Organizational skills.
• Ability to maintain multiple accounts efficiently while maintaining accurate records and documentation. 
• Knowledge of legal and regulatory frameworks ensures all recovery activities comply with Canadian laws.
• Proficiency with recovery software and CRM tools.

This role is a hybrid work structure, with 50% of your time spent in office and 50% working from home. This could change based on the needs of the business.

To be considered for employment you will need to successfully pass a criminal background check, and validation of your work experience.

Next Steps

Adding to our team is one of the important steps that happens in our business. We’ve taken time to be purposeful and thoughtful with this job posting. Please take time to do the same with your application. Help us understand how you see your work experience as relatable to this job posting. Help us understand how you would be a great addition to our team.

Diversity and Inclusion

The CanCap Group and our subsidiaries are an equal opportunity employers and value diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills.

Thank you to all interested applicants. Only candidates who possess the experience, skills, and qualifications outlined above will be contacted for next steps in the hiring process.

Candidates who possess the experience, skills, and qualifications outlined above will be contacted for next steps in the hiring process.