Commercial Operations Specialist

Summary

The Commercial Operations Specialist is a critical role supporting Hexagon Manufacturing Intelligence by ensuring the accurate, timely, and compliant order processing of hardware, software, and service solutions.

This position acts as a central coordination point between Sales, Finance, Production Planning, Logistics, to enable smooth order fulfillment, ensuring data accuracy, adherence to commercial and operational policies, along with delivering high-quality customer experience while supporting on-time delivery of precision measurement technologies, software solutions, and integrated manufacturing systems.

Job Responsibilities

• Enter and validate hardware, software, and service orders in Salesforce and ERP systems, ensuring accuracy and completeness.
• Generate software licenses, entitlements, or activation keys as part of the software order fulfillment process.
• Review customer quotes, contracts, and purchase orders to ensure compliance with pricing, terms, and company policies.
• Generate and reconcile invoices using internal reports, ensuring proper billing and alignment with financial requirements.
• Monitor Salesforce dashboards and operational reports to track order status, backlog, and exceptions, taking prompt action on discrepancies.
• Push back incomplete or incorrect orders & requests; communicate required corrections and follow up until resolved.
• Coordinate hardware deliveries with Planning and Logistics ensuring correct and timely communication to customers regarding customer preparedness, ship dates, and shipment scheduling.
• Support Sales by providing clearly communicated guidance on order requirements, documentation, approvals, and delivery timelines.
• Manage order-related issues such as pricing mismatches, manufacturing constraints, and documentation gaps; follow up until resolved & escalate when needed.
• Maintain accurate order files, license records, and approval documentation for audit and compliance readiness.

Qualifications

• Professional Level: Solid experience (1-3 years) in Order Management, Sales Operations, or Sales Administration.
• Language: Proficient English (written and verbal).
• Systems Skills: Mid-to-advanced Salesforce user; experience with ERP order modules preferred such as Salesforce, SAP, etc.
• Microsoft Office: Strong Excel, Word, and PowerPoint skills.
• Finance/Accounting Knowledge: Preferred for invoicing, billing validation, and reconciliation.

• Soft Skills:
• Excellent organization and attention to detail
• Ability to work within a fast-paced environment
• Self-learning mindset, strategic thinking & proactive problem-solving
• Clear communication with strong follow-through
• Be team-oriented with strong collaboration skills

What we offer (MTY)

• Hybrid Work (2 home office days, 3 at the office)
• Food coupons
• Vacations Bonus. 100% of base salary of earned vacation days.
• Year End Bonus (Aguinaldo). Equivalent to 30 days of base salary.
• Personal Life Insurance.
• Medical Insurance. Coverage is offered at no cost to the employee, spouse, and children of 18 years or less. Terms per our corporate insurance policy.
• Vacations: As required by Mexican Law. Five additional days during the 2nd half of your 1st year.
• Two additional Holidays that can be used at any time of the year.