Job Description
At Joseph Joseph, we are driven by a simple yet powerful belief — that intelligent design has the ability to transform everyday living. We create distinctive, thoughtfully engineered products that not only solve real-world problems but also bring joy, beauty, and functionality to daily life.
Headquartered in London, we have grown into one of the world’s most admired houseware brands, with a presence in over 100 countries and partnerships with leading department stores, independent retailers, and a rapidly expanding e-commerce business.
We are looking for a motivated and detail-oriented Customer Supply Chain Coordinator to join our regional Customer Supply Chain Team based in Paris. This role supports the day-to-day operations that help deliver excellent service to our customers.
As a key part of the team, you will play an important role in managing the Order-to-Cash process, working closely with internal teams and external partners to ensure orders are processed accurately and delivered on time. The Customer Supply Chain Team is the main point of contact for our customers and plays a key role in maintaining high service levels.
We’re looking for someone who is eager to learn, organised, and proactive—someone who enjoys solving problems, communicating with others, and contributing to a positive customer experience.
What you will be doing:
Manage and process orders for customers, ensuring accuracy and timely execution
Produce and maintain open order books, sharing updates with customers and internal sales teams
Communicate SKU challenges, availability, and back-in-stock dates to customers
Monitor warehouse and transport activities, escalating and resolving issues proactively
Coordinate customer delivery bookings with 3PL warehouse and logistics teams
Keep customers informed about delivery challenges and revised timelines, offering solutions
Update and present Sales Performance Reports, including expected monthly revenue, in bi-weekly meetings
Create and maintain Customer SOPs for warehouse execution
Develop and manage Retailer SLA / Non-Compliance documentation, perform root cause analysis on failures, and propose corrective actions
Attend and contribute to customer review meetings, understanding SLA terms and performance metrics
Key Relationships:
External Customers
3PL Regional Warehouses and Transport Providers
JJ Finance, Sales Teams & Account Managers
JJ IT, Demand, and Supply Planning Teams
Customer Supply Chain Analyst
What we need from you:
1+ years' experience in Order Management or Customer Service, ideally in a supply chain or logistics context
Strong attention to detail and follow-through
Ability to thrive in a fast-paced, problem-solving environment
Intermediate Excel skills (pivot tables, lookups, basic reporting)
Knowledge of ERP systems (SAP preferred)
Language skills: Fluent English and French essential, additional languages such as German, Spanish or Italian
Candidate Profile:
Customer-first mindset with a passion for delivering service excellence
Strong organizational and communication skills
Proactive, solution-driven, and collaborative
Comfortable working cross-functionally across teams and regions
What you'll get from us:
Competitive salary and holiday allowance
Performance related bonus
An exclusive staff discount
Carry-over Holiday
Volunteer Days
Refer a friend Scheme
Training and Development
Anniversary & Long service Award
Recognition scheme