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Job Description
The Finance Operations team is seeking an experienced leader to manage and transform Amazon’s global Accounts Receivable (AR) operations. Reporting to the Senior Manager, Global AR, this Manager-of-Managers role will oversee Operational Managers and lead large-scale AR functions including dispute management, invoicing, remittance application, collections, cash application, and receivables management.
The ideal candidate will be a strategic thinker, strong communicator, and influential leader capable of representing the interests of the Finance Operations Receivables organization across Amazon. This role requires driving operational excellence, strengthening controllership, enhancing customer experience, and delivering business outcomes through process optimization and innovation.
As a leader in the organization, you will shape the future of AR operations by leveraging automation, advanced analytics, and AI-driven solutions to improve efficiency, reduce manual effort, accelerate cash flow, and create scalable, future-ready financial processes. You will partner closely with business, technology, compliance, and finance stakeholders to identify transformation opportunities, implement intelligent workflows, and foster a culture of continuous improvement and innovation across the organization.
Strategy & Prioritization
Define and drive operational priorities in alignment with broader organizational objectives, leveraging AI-powered insights, predictive analytics, and data-driven decision-making frameworks.
Lead the Accounts Receivable strategy focused on enhancing customer and vendor experience through continuous improvement of key performance metrics, service levels, automation, and intelligent workflow solutions.
Partner with cross-functional stakeholders to identify upstream and downstream optimization opportunities, utilizing AI/ML technologies to reduce manual effort, improve accuracy, and accelerate process cycle times.
Champion the adoption of AI and automation across the organization by establishing usage goals, monitoring adoption metrics, and ensuring teams are effectively trained and equipped to integrate AI into daily operations.
Operational Excellence
Establish, monitor, and continuously enhance operational performance metrics, driving a culture of excellence and continuous improvement across Accounts Receivable functions.
Provide leadership and subject matter expertise across multiple AR domains, including cash application, credit note management, receivables management, collections, and debit balance recovery, while identifying opportunities for process optimization and scalability.
Controllership & Compliance
Assess, communicate, and mitigate Accounts Receivable controllership risks by evaluating the effectiveness of existing controls and implementing robust risk management frameworks.
Drive policy adherence, procedural compliance, and control governance by developing, enhancing, and maintaining operational and design effectiveness of internal controls in close partnership with Internal Audit and Compliance teams.
Strengthen the overall control environment through proactive monitoring, process standardization, and continuous evaluation of financial and operational risks.
Leadership & Team Management
Lead and develop a high-performing organization comprising Operational Managers and teams supporting end-to-end receivables processes, fostering a culture of accountability, ownership, and customer obsession.
Build an AI-enabled workforce by driving capability development, upskilling teams on emerging technologies, and embedding AI adoption into performance expectations and business outcomes.
Coach and mentor leaders to enhance organizational effectiveness, succession planning, and talent development while driving engagement and operational excellence at scale.
The Finance Operations team is seeking an experienced leader to manage and transform Amazon’s global Accounts Receivable (AR) operations. Reporting to the Senior Manager, Global AR, this Manager-of-Managers
- Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
- Experience with Six Sigma tools and Lean techniques, or experience in similar environments
- • 13-15 years of relevant experience in Finance/Operations across Order-to-Cash (OTC) and Accounts Receivable processes
- • Exceptional attention to detail with a results-driven work ethic focused on exceeding expectations
- • Strong analytical skills with ability to evaluate, challenge, and redesign business processes
- • Proven project management ability — organizing, solutioning, and driving to successful closure
- • Advanced presentation skills with ability to guide and influence senior leadership
- • Hands-on experience with AI/GenAI tools for process automation, predictive analytics, and intelligent decision-making in AR operations
- • Ability to identify and implement AI use cases (e.g., auto-drafting, intelligent cash application, anomaly detection, predictive collections) and drive measurable adoption across teams
- Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field
- Experience demonstrating problem solving and root cause analysis
- • Familiarity with AI governance — ensuring responsible, auditable, and compliant use of AI in financial processes
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The ideal candidate will be a strategic thinker, strong communicator, and influential leader capable of representing the interests of the Finance Operations Receivables organization across Amazon. This role requires driving operational excellence, strengthening controllership, enhancing customer experience, and delivering business outcomes through process optimization and innovation.
As a leader in the organization, you will shape the future of AR operations by leveraging automation, advanced analytics, and AI-driven solutions to improve efficiency, reduce manual effort, accelerate cash flow, and create scalable, future-ready financial processes. You will partner closely with business, technology, compliance, and finance stakeholders to identify transformation opportunities, implement intelligent workflows, and foster a culture of continuous improvement and innovation across the organization.
Strategy & Prioritization
Define and drive operational priorities in alignment with broader organizational objectives, leveraging AI-powered insights, predictive analytics, and data-driven decision-making frameworks.
Lead the Accounts Receivable strategy focused on enhancing customer and vendor experience through continuous improvement of key performance metrics, service levels, automation, and intelligent workflow solutions.
Partner with cross-functional stakeholders to identify upstream and downstream optimization opportunities, utilizing AI/ML technologies to reduce manual effort, improve accuracy, and accelerate process cycle times.
Champion the adoption of AI and automation across the organization by establishing usage goals, monitoring adoption metrics, and ensuring teams are effectively trained and equipped to integrate AI into daily operations.
Operational Excellence
Establish, monitor, and continuously enhance operational performance metrics, driving a culture of excellence and continuous improvement across Accounts Receivable functions.
Provide leadership and subject matter expertise across multiple AR domains, including cash application, credit note management, receivables management, collections, and debit balance recovery, while identifying opportunities for process optimization and scalability.
Controllership & Compliance
Assess, communicate, and mitigate Accounts Receivable controllership risks by evaluating the effectiveness of existing controls and implementing robust risk management frameworks.
Drive policy adherence, procedural compliance, and control governance by developing, enhancing, and maintaining operational and design effectiveness of internal controls in close partnership with Internal Audit and Compliance teams.
Strengthen the overall control environment through proactive monitoring, process standardization, and continuous evaluation of financial and operational risks.
Leadership & Team Management
Lead and develop a high-performing organization comprising Operational Managers and teams supporting end-to-end receivables processes, fostering a culture of accountability, ownership, and customer obsession.
Build an AI-enabled workforce by driving capability development, upskilling teams on emerging technologies, and embedding AI adoption into performance expectations and business outcomes.
Coach and mentor leaders to enhance organizational effectiveness, succession planning, and talent development while driving engagement and operational excellence at scale.
The Finance Operations team is seeking an experienced leader to manage and transform Amazon’s global Accounts Receivable (AR) operations. Reporting to the Senior Manager, Global AR, this Manager-of-Managers
- Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
- Experience with Six Sigma tools and Lean techniques, or experience in similar environments
- • 13-15 years of relevant experience in Finance/Operations across Order-to-Cash (OTC) and Accounts Receivable processes
- • Exceptional attention to detail with a results-driven work ethic focused on exceeding expectations
- • Strong analytical skills with ability to evaluate, challenge, and redesign business processes
- • Proven project management ability — organizing, solutioning, and driving to successful closure
- • Advanced presentation skills with ability to guide and influence senior leadership
- • Hands-on experience with AI/GenAI tools for process automation, predictive analytics, and intelligent decision-making in AR operations
- • Ability to identify and implement AI use cases (e.g., auto-drafting, intelligent cash application, anomaly detection, predictive collections) and drive measurable adoption across teams
- Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field
- Experience demonstrating problem solving and root cause analysis
- • Familiarity with AI governance — ensuring responsible, auditable, and compliant use of AI in financial processes
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.