SUG - FOOD & BEVERAGE SERVER

REPORTS TO Designated Supervisor and General Manager    POSITION SUMMARY The Server is responsible for greeting guests, taking food and drink orders and ensuring guests are satisfied throughout their meal. They are required to communicate with kitchen staff to make sure food orders are prepared correctly and delivered in timely manner.   SPECIFIC DUTIES Greet guests and maintain a friendly demeanor throughout their dining experience. Establish and maintain good communications and teamwork with fellow associates and other departments within the campground. Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while adhering to sanitation, safety, and food and beverage control policies. Clear, clean and reset tables as needed. Responsible for understanding and operating the POS system. Assists with basic food preparation as needed. Understand and communicate what’s on the menu, answering questions and making recommendations on selections to guests. Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures. Increase revenues through up-selling strategies and profitability of ancillary income.   Maintain high standards of professionalism, customer service, quality and cleanliness. Be familiar with fire extinguisher locations and know how to operate them in the restaurant/kitchen. Ensures safe handling of chemicals in accordance with department standards and utilizes proper personal protective equipment (PPE) when appropriate. Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals. Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.   EXPECTED RESULTS Strong communication and collaboration with kitchen team. Timely delivery of food and beverage Adherence to all KOA, federal, state and local standards and codes. Provide safe work environment for guests and staff. Meet Quality Assurance standards.   JOB QUALIFICATIONS Hear and speak the English language fluently Strong decision-making ability Excellent communication, collaboration, and delegation skills with ability to manage confrontation Strong working knowledge of operational procedures Comfortable in a fast-paced and high-pressure environment. Motivated, goal oriented and results driven Ability to maintain confidentiality Able to work nights, weekends, and holidays Valid driver’s license   PHYSICAL REQUIREMENTS Ability to stand for long periods of time. Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly. Ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain. Able to work inside and outdoors and in various climates.