Artist and Promoter Relations Manager
Job Description
Job Summary:
JOB DESCRIPTION - Artist & Promoter Relations Manager - Moshtix
Location: Melbourne, Australia
Division: Moshtix / Universe
Line Manager: General Manager – Client Services, Moshtix & Universe
Contract Terms: Permanent, 38 hours per week
THE ROLE
The Artist & Promoter Relations Manager (Moshtix) exists to drive the success, retention and strategic growth of Moshtix’s portfolio of Promoters, and of the Artists they promote.
The Artist & Promoter Relations Manager will leverage the tools, services and relationships of Moshtix, Universe and Ticketmaster to deliver exceptional service to existing key Promoters, proactively driving successful outcomes for them across the primary and secondary markets.
The role will drive revenue growth organically through the existing client base, and incrementally through the acquisition of new high-quality Promoters. A key success marker will be the ability to influence Promoters to put their events in Ticketmaster, Moshtix and Universe venues in Australia and New Zealand when they are routing their tours.
This position will also contribute to ensuring our future products meet and exceed the needs of our Promoter clients and Artists to drive long term partnerships.
CORE FOCUS AREAS & SUCCESS MEASURES
1. CLIENT SERVICE & SATISFACTION
Client Support - act as the primary point of contact for agreed Promoter Clients, providing operational support and strategic advice across events on a national scale.
Service Delivery Excellence - oversee ticketing service delivery to ensure it is of the highest quality and in-line with contractual obligations. Where required, manage all key event information, including Marketing, Event Builds, IT setup, and on-sale requirements.
Communication & Process Adherence - maintain clear internal and external communication while ensuring compliance with agreed internal documents, policies, and procedures.
2. CLIENT RELATIONSHIPS
Relationship Development – develop and grow relationships with existing and potential Promoters.
Industry Networking - establish and maintain a network of industry contacts and engagement opportunities as an ambassador for Moshtix and proactively identify and attend, as required, networking opportunities in ANZ
Industry Reputation – be recognised as a leader in management of our key Promoters
3. REVENUE GROWTH & CLIENT SUCCESS
Revenue Growth Strategy - identify and drive opportunities to increase overall Promoter ticket sales and event revenue, utilising our Marketing, Platform, and Product tools and services
Ancillary Revenue Growth – work with the GM, Client Success to grow ancillary revenue streams for Moshtix and Promoters by driving awareness of how our products fit with their objectives
Translate Promoter needs into structured roadmap inputs
4. TEAM AND CULTURE
Behave in alignment with the Values of Moshtix and TM at all times
Participate in Team activities, both locally and when “all-in”
Proactively and positively contribute to Moshtix’s Culture to help it remain an Employer of Choice in ANZ
ABOUT YOU
Technical Skills Required
Commercial portfolio management and contract renewals expertise
Advanced negotiation and contract structuring capability
Revenue forecasting, pipeline management and financial modelling proficiency
Strategic account planning and commercial risk management
Executive stakeholder management and influencing capability
Ability to balance client outcomes with revenue performance and margin discipline
Expected Behavioural Traits
Highly organised and outcomes-driven, able to manage complex, fast-moving workloads with discipline and focus.
Calm and decisive under pressure, effectively navigating high-stakes situations and multiple stakeholders.
Commercially analytical with strong problem-solving capability, using data and insight to inform decisions.
Proactive and adaptable, demonstrating initiative, resilience and sound judgement in dynamic environments.
Credible and influential communicator, leading through change with integrity and clarity while confronting issues constructively.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
Moshtix Core Values
Extraordinary Service – We're highly regarded for delivering extraordinary service through our people and solutions, with a mission of “Make Live Easy”. We listen, we respond, and we deliver. We push ourselves to create value every step of the way.
In It Together – We are proud of our highly supportive ‘In It Together’ Team Culture that drives our cross-department collaborative ethos. We have built deep relationships with our Clients and Fans over more than 20 years by being there to support when it matters most, rolling our sleeves up whenever required.
Passion & Humility – We thrive on the energy of what we do – connecting people to create lifelong memories through Live experiences. We love to see our Team, Client and Fans succeed, but always celebrate with humility, gratitude and pride, without arrogance or ego, knowing the end of an event is the start of the next.
Purpose Driven – We understand and focus on what matters most to create exceptional, measurable results that delivers real value to our Clients and Fans. We are committed to having the personal and professional rigour that drives us to learn from our experiences and constantly improve.
Trusted – We’re trusted because we’re transparent, honest, and genuine. Our experience, expertise and integrity provide reassurance that we deliver on our promises and are “in the trenches” when our Clients and Fans need us most.
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
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Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.