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Job Description
- Manage the customer’s problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
- Develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues.
- Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support, including a need to sometimes work non-standard work hours or shifts.
- Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Improve the supportability of Google Cloud networking technologies by working with product engineering teams on product launches and helping product teams understand customer issues to improve existing products.