Platform User Operations Specialist Project Intern (TikTok Platform Responsibility) - 2026 (BS/MS)

About the Team Our Platform User Operations (PUO) Team is responsible for providing instant troubleshooting and consulting services to internal platform users. This position is mainly responsible for: receiving and resolving user queries, communicating with our engineering teams, analyzing and providing the best solutions, maintaining the SOP, writing daily reports, following the escalation process, and providing top-quality user experience.

We support users and business partners of content safety platforms with technical assistance across multiple time zones.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Responsibilities:

• Respond to user queries in a timely and accurate manner, via internal platform and IM chat;
• Identify user needs, and quickly troubleshoot technical issues by using internal databases, effective workarounds, and solutions provided by the Engineering teams;
• Follow up with users to ensure the reported technical issues are resolved;
• Analyse tickets to identify process improvement opportunities;
• Assist and support training projects and user feedback projects;
• Partner with the Engineering team on product optimizations will be a plus.

Minimum Qualifications:

• Bachelor's Degree in Computer Science or related field and is passionate about acting as technical consultant, technical troubleshooting / application support, and working with engineering team;
• Familiarity with HTML, JavaScript, SQL, HTTP protocols, and internet technologies;
• Excellent problem-solving, critical thinking, and analytical, ability to organize and work independently with rapidly changing priorities;
• As a part of our global support operations, this position involves a rotating schedule (5 days/week) covering all shifts (e.g., morning and night shifts) and may require some weekend availability.

Preferred Qualifications:

• Demonstrated ability to code in any programming language and able to construct complex SQL queries
• Strong teamwork and communication skills, proactive thinking, learning ability, and adaptability;
• Proactive, with strong initiative, and ownership.
• AI Operations experience

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

If you have any questions, please reach out to us at [email protected]