Authorization Coordinator (CCSS)
Job Description
We invite you to come be a part of a growing, cutting-edge health plans department and leading home care organization with over 130 years in the business. In this role, you’ll be responsible for efficiently handling authorization/service requests, collaborating across departments to resolve issues promptly, and ensuring effective and timely delivery of services.
What You Will Do
Creates and modifies authorizations and/or orders for new and existing Members in an accurate and timely manner
Researches, troubleshoots, resolves authorization and/or order processing issues and discrepancies
Completes activities, including but not limited to, inbound/outbound calls, as assigned, faxes and emails
Coordinates with Providers and Members regarding authorization requests and/or activities
Communicates with Care Management, Member Services, Membership and Eligibility and other internal departments regarding Member services, authorization requests and issues
Qualifications
Education:
High School Diploma or equivalent required
Work Experience:
Minimum of two years of experience in a customer service role required
Excellent oral and written communication skills required
Advanced personal computer skills, including Word, Excel or Access required
Utilization Management experience preferred
Pay Range
USD $20.98 - USD $26.23 /Hr.
About Us
VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We’re one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day.
Education:
High School Diploma or equivalent required
Work Experience:
Minimum of two years of experience in a customer service role required
Excellent oral and written communication skills required
Advanced personal computer skills, including Word, Excel or Access required
Utilization Management experience preferred
What You Will Do
Creates and modifies authorizations and/or orders for new and existing Members in an accurate and timely manner
Researches, troubleshoots, resolves authorization and/or order processing issues and discrepancies
Completes activities, including but not limited to, inbound/outbound calls, as assigned, faxes and emails
Coordinates with Providers and Members regarding authorization requests and/or activities
Communicates with Care Management, Member Services, Membership and Eligibility and other internal departments regarding Member services, authorization requests and issues