Service Delivery Manager

Job Description:

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com

DXC Vietnam has been recognized as one of the "Best Companies to Work for in Asia 2025" by HR Asia Magazine, highlighting its exceptional HR practices and 31-year legacy in the country. The company also earned the special "Most Caring Company Award" in 2025 for prioritizing employee well-being and fostering a supportive, inclusive workplace culture.

We are seeking an experienced Service Delivery Manager to oversee service delivery operations and ensure high-quality execution for client accounts.

In this role, you will be responsible for managing delivery teams, aligning service outcomes with business objectives, and maintaining strong client relationships in a dynamic, technology-driven environment.

Key Responsibilities

• Supervise functional teams or account leads for assigned accounts to ensure delivery objectives are met
• Develop demand forecasts with account teams to support planning and end-to-end service delivery
• Work with functional teams to plan projects and workload forecasts, and oversee resolution of account-specific service issues
• Monitor and approve account expenditures in line with policies; ensure adherence to budget and recommend variances if required
• Collaborate with management, lines of service, and clients to manage relationships between delivery and consumer groups
• Identify and monitor service improvements to enhance customer satisfaction and ensure delivery meets client expectations
• Partner with functional teams to integrate new, enhanced, and existing service offerings for accounts
• Support hiring activities, including selection, training, performance evaluation, and development of team members
• Address performance issues and recommend personnel actions such as salary adjustments, transfers, or terminations to management

Basic Qualifications

• Bachelor’s degree or equivalent combination of education and experience (including minimum 5 years studied or worked in the US and returned to Vietnam)
• Degree in Business Administration, Engineering, Information Systems, or related field preferred
• At least 6 years of experience in support services, project, or program roles
• Minimum 2 years of leadership experience
• Experience in the technology industry
• Experience working with company products and operating systems

Other Qualifications

• Good project management skills
• Strong analytical and problem-solving skills
• Good interpersonal and communication skills to interact with customers and team members
• Leadership and organizational capabilities
• Ability to work effectively in a team environment
• Willingness to travel when required

Work Environment

• Office-based, 5 days per week

Employee Benefits and Perks

At DXC Vietnam, we follow a people‑first philosophy, offering competitive compensation and comprehensive benefits that support your professional growth and personal well‑being.

• Attractive and competitive salary package
• Full salary‑based contributions to Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Vietnamese law
• 13th‑month salary (guaranteed)
• Generous leave policy: 12 annual leave days, 6 personal leave days, 1 volunteer leave day, plus sick leave, maternity/paternity leave, and childcare leave.
• Premium Healthcare Insurance (1+1) for employees and dependents
• Employee Assistance Program (EAP) with confidential 1:1 consultation for physical and mental well‑being to support you and your family
• Access to the Well‑being Hub covering health, mental wellness, and financial planning
• Extensive resources to support your onboarding and continual development including DXC University and sponsorship for professional certification exams.
• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
• Opportunities to work on global projects, collaborate with international teams, and explore overseas assignments or relocation
• Special allowances and gifts (English/Japanese language allowance, wedding gifts, newborn gifts, etc.)
• Annual team activities and company events
• A collaborative, inclusive, and international working environment that promotes knowledge sharing and continuous growth

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.