Channel Partner Support Rep, Support II

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

 

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

The primary purpose of the Channel Partner Support Representative II is to provide a centralised point of contact for all partners and Zebra Sales personnel as related to the PartnerConnect program. The role provides daily support to Zebra PartnerConnect program members and sales personnel for partner program tools, systems and processes utilised to conduct business with Zebra. The position is responsible for handling all inquiries and supporting training and access for partners on program tools. This role manages outbound calls as needed for the partner program and data and information accuracy for partners and distributors.

Essential Duties and Responsibilities:

· Provide a single point of contact for Zebra’s partner community and sales team for all inquiries related to the PartnerConnect program, program benefits and administration.

· Effectively work with partners, distributors, and sales personnel to resolve inquiries primarily through phone, email, and chat.

· Collaborate with other internal teams to ensure non-program-related inquiries are directed/resolved as appropriate.

· Proactively engage partners to ensure annual compliance is completed

· Works with partners to on- and off-board and understand the PartnerConnect program

· Assist partners with a variety of tool access and navigation.

· Deal Registration administration, vetting, processing, and issue troubleshooting/resolution.

· Influence Registration review and processing.

· Partner administrator account set up, tool access requests, partner account maintenance, and contact management.

· Troubleshoot and resolve Partner Gateway login issues experienced by partners.

· New partner application vetting, processing, and onboarding.

· Works to resolve partner issues with tools and processes, escalates as appropriate, if necessary, and coordinates resolution.

· Account merges/acquisitions processing. Review accounts and understand the merge process. Initiate and process account merges as appropriate. Account cleanup/deduplication. Review and process company name and address changes.

· Active participation in system testing

· Reporting, management and delivery of ongoing program requirements

Benefits:

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.