Lead Customer Service Representative

Our Leader of the Pack when it comes to pet parent engagement, focused on maintaining top-notch experiences for all of our human and pet guests.

We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.

If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!

 We offer:

· Health, dental, vision, life insurance, STD/LTD, 401K with company matching

· ESOP - Employee Stock Ownership Plan (100% company paid)

· Paid vacation

· Pet supply and service discounts and more!

Responsibilities:

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general  

  questions

• Answering and handling calls in a professional manner

• Maintaining cleanliness

• Maintaining cleanliness

• Scheduling

• File maintenance

• Data entry

Requirements:

• Able to work evenings, weekends, and holidays

• 1-year customer service experience preferred

• Computer skills

• Timekeeping

• Excellent organizational skills

• Able to utilize multi-line phone

• Strong communication skills

• Able to lift 40 lbs.

• Able to stand for up to 8 hours a day

• Able to handle dogs on leashes

• Display professional manner at all times

In accordance with Massachusetts pay transparency requirements, the compensation range for this position is $17.00 - $20.00, depending on experience, qualifications, and other business-related factors. This position may also be eligible for commissions, bonuses, incentives, and additional benefits where applicable.