Customer Success Manager for Hospital & Ambulatory Monitoring

Job Title

Customer Success Manager for Hospital & Ambulatory Monitoring

Job Description

As a Customer Success Manager within Hospital & Ambulatory Monitoring, you will play a key role in building strategic healthcare partnerships and creating long-term value for our customers. You will be part of the Service and Solution Delivery team, where we value professionalism, collaboration, and an enjoyable work environment. You will join a diverse, cross-functional team. The location can be flexible but preferably you can be based out of our offices in Mölndal or Umeå.

 

Your role:

• Build long-term strategic partnerships and drive customer success throughout the contract period

• Establish and co-lead joint governance organizations with customers to achieve short- and long-term goals and objectives. This includes planning and leading regular governance meetings on operational, tactical, and strategic levels.

• Monitor and secure the performance of the solution and, together with customers, identify clinical and technical needs that maximize the value of the solution for the clinical staff and patients

• Coordinate activities within the Philips customer-centric team and ensure alignment between the internal stakeholders (incl. sales, project managers, technical field service engineers, clinical application specialists and technical consultants etc.)

• Understand customer challenges, support daily operations, help resolve issues and provide relevant information, always with the patient in focus

• Create long-term plans together with customers to continuously develop and optimize our solutions to meet changing operational needs. Support customers in achieving their desired outcomes across clinical, technical, operational, and IT-related areas

• Collaborate with internal teams to support the successful introduction of new products, ensuring smooth implementation and maximizing customer value

You're the right fit if you:

• Have at least 4 years’ experience in customer relationship management, project/program management and/or management consulting

• Have strong skills in stakeholder management and a proven ability to deliver results in complex organizations

• Value continuous learning and are interested in the intersection of people and technology

• Hold a Master’s degree in Engineering, Business, Health, or a related field.

• Are fluent in Swedish and English

• Ideally have experience from the healthcare sector

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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