Patient Advocate

Job Title

Patient Advocate

Job Description

Patient Advocate (Plymouth, MN)

Join our RespirTech team as a Patient Advocate and help patients gain access to life-changing airway clearance therapy by guiding them through insurance, equipment onboarding, and ongoing support throughout their care journey.

Your role:

• Serve as a dedicated patient advocate, providing guidance and support throughout the equipment ordering process while ensuring patients and caregivers understand their options and available resources.

• Educate patients on equipment, insurance coverage, consent requirements, and financial assistance programs to help them make informed healthcare decisions.

• Coordinate with internal teams, including sales, reimbursement, and clinical support personnel, to facilitate timely equipment delivery, training, and patient onboarding.

• Address patient inquiries, concerns, and insurance-related challenges with empathy and professionalism, working to resolve issues and ensure a positive patient experience.

• Maintain accurate documentation of patient interactions and outcomes while ensuring compliance with HIPAA, regulatory requirements, company policies, and industry standards.

You're the right fit if:

• You’ve acquired 1+ years of customer service experience. Experience in healthcare, health insurance, and/or durable medical equipment (DME) is preferred.

• Your skills include proficiency with Microsoft Office applications, strong computer and data entry skills, attention to detail, and the ability to manage multiple priorities while following established processes.

• You have a high school diploma or vocational education. A bachelor's degree is preferred.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

• You are an excellent verbal and written communicator with strong problem-solving abilities, a collaborative mindset, and the ability to work independently. You demonstrate empathy, patience, and a deep commitment to advocating for patient rights and delivering exceptional customer experiences.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our culture.

Philips Transparency Details

The pay range for this position in Plymouth, MN is $22.00 to $34.00.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.   

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Plymouth, MN.

 #ConnectedCare

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.