Manager, Digital Product, BAU & Enhancement

JOB SUMMARY:

• This role is responsible for the end-to-end ownership of one product within the digital ecosystem, with a focus on BAU operations, continuous enhancement, and business value delivery.
• The role manages the product backlog, prioritizes enhancements based on business needs and performance insights, and works closely with engineering and cross-functional teams to ensure stable operations and continuous improvement.
• This position plays a key role in bridging business requirements and technical delivery, ensuring the product evolves to meet user needs, drives engagement, and delivers measurable outcomes.

CANDIDATE PROFILE

Education and Experience 
Required:
• 5+ years of experience in product operations, program/project management, PMO, or related technology operations role
• Proven ability to lead and manage teams of operations professionals and service provider resources.
• Strong understanding of software/product development lifecycle, operational processes, and best practices
• Excellent problem-solving, analytical, process improvement, and governance skills
• Outstanding organizational, communication, stakeholder management, and leadership abilities
• Experience with agile approach and operational tools/systems for product lifecycle management.
• Flexibility and adaptability to thrive in a fast-paced and dynamic environment, with the ability to prioritize and manage multiple competing priorities.
• Bachelor's degree in a technical field or project management; PMP or relevant certification preferred.

Preferred:
• Demonstrated success leading medium- to large-scale initiatives operations.
• Experience with and knowledge of digital outsourcing activities in a managed service environment.
• Proven management experience in product development across waterfall and agile environments.
• Experience in hospitality or Food & Beverage industrial.
• Rich experience in managing and working with diverse geographical Global teams.

CORE WORK ACTIVITIES

• Own the day-to-day operations and performance of assigned digital product (business domain focused)
• Manage and prioritize product backlog, including BAU enhancements, bug fixes, and optimization initiatives
• Collaborate with business stakeholders to gather requirements and translate them into actionable user stories
• Work closely with engineering teams to deliver enhancements and ensure product stability and quality
• Monitor product performance metrics and user feedback to continuously improve product experience
• Identify and drive incremental improvements to enhance engagement, conversion, or operational efficiency
• Manage production issues and coordinate resolution with engineering and service providers
• Ensure product compliance with security, legal, and regulatory requirements in BAU operations
• Support release planning, UAT coordination, and post-release validation
• Provide regular updates on product performance, backlog status, and delivery progress

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.