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Job Description
Job Id:
FL~~1~Gloria 5~29~26
# of Openings:
1
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Job Title:
Customer Service Representative |
Department:
Customer Service Department |
Reports To:
Tag Agency Manager
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Comp range:
$18 $20 |
Location: Tampa
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We are currently looking for a CSR in our Tampa Office
Dealership experience is preferred
About us:
We are a leading provider of private tag and title services for both individual walk-in customers and business clients, including auto dealers. With multiple retail locations in the state and a growing B2B operation, we manage high volumes of fee-based transactions involving government pass-throughs, dealer-specific pricing.
Job Summary: The Customer Service Representative manages inbound calls, emails, and general inquiries from dealership partners and customers. This role is responsible for providing timely, accurate information and ensuring a high level of service and professionalism in every interaction.
Duties/Responsibilities:
Key Responsibilities:
- Answer and manage a high volume of inbound calls from dealerships and customers in a professional and courteous manner
- Respond promptly to emails inquiries, ensuring clear and accurate communication
- Provide information regarding products, services, processes, and account details
- Troubleshoot and resolve customer and dealership concerns, escalating issues when necessary
- Maintain accurate records of all interactions in the system
- Collaborate with internal departments to ensure timely resolution of inquiries
- Follow established procedures, service standards, and compliance guidelines
- Assist with administrative tasks as needed
Qualifications:
- High school diploma or equivalent required
- 1–3 years of customer service or call center experience, preferably in an automotive or dealership environment
- Strong verbal and written communication skills
- Excellent problem-solving and multitasking abilities
- Proficiency in Microsoft Office
- Ability to work in a fast-paced environment and handle high call volumes
Key Competencies:
- Customer focused mindset
- Attention to detail
- Strong organizational skills
- Professionalism and reliability
- Ability to work independently and as part of a team
- Job Type: Full-time
Benefits:
- Medical
- Dental
- Vision
- 401k - with a Match
- Life insurance – paid for by the company
- Short Term Disability
- Long Term Disability
- Paid Holidays
- Paid Time Off
- This is a Full-Time position.
- Pay – Hourly pay will be based on experience and knowledge.
Job Title:
Customer Service Representative
Customer Service Representative
Department:
Customer Service Department
Customer Service Department
Reports To:
Tag Agency Manager
Comp range:
$18 $20
$18 $20
Location: Tampa
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