Job Description
ESSENTIAL JOB FUNCTIONS:
- Mandatory Process Validations
- E2001 / CCT test panel preparations at CAT and CAT subsidiaries every 6 months.
- Requires 1–2 days per customer, translating to ~100 man‑days annually for ~50 customer lines.
- Complaint Handling & Troubleshooting
- High‑severity issues often extend beyond one week.
- Certain critical cases require round‑the‑clock monitoring across shifts.
- Example: CAT BCP MG Black popping/blister and inter‑coat adhesion failures, where continuous deputation of both technicians helped retain business that was under immediate threat.
- Business Protection Against Competition
- Increased competitive pressure from Axalta, following approval of their locally manufactured products.
- Axalta offers cost and performance advantages and has deployed dedicated representatives at CAT and CAT subsidiaries, heightening replacement risk
- Product Trials & Growth Initiatives
- Ongoing and upcoming trials for alternate paint systems to protect existing business.
- New business trials in progress or pipeline, including AGCO, Terex‑Genie, VST Tillers, ZF Wind Power, Bobcat, Uniparts, among others.
- Ongoing Customer & Commercial Support
- Regular visits to monitor competitor activity and maintain relationships with key decision‑makers.
- Paint inventory management at customer sites and regional warehouse.
- Payment follow‑ups and commercial coordination
SKILL REQUIREMENTS:
- Utilizing industry and product (Liquid & Powder) applications concepts and procedures.
- Understanding of paint test methods, basic chemistry and their application methods.
- Applying expert principles and practices within an area or general principles and practices in multiple service areas.
- Providing technical guidance and advice to improve quality and efficiency.
- Working with line and management personnel.
- Communicating technical and operational concepts to facilitate sales.
- Providing technical customer service.
- Performing account management and sales activities.
- PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required.
- Communicating with co-workers to provide and receive directions.
EDUCATIONAL REQUIREMENTS:
Bachelor’s degree in science, Operations management or equivalent or higher education and experience.
EXPERIENCE REQUIREMENTS:
4 ~ 10 years of experience as a technical service representative, preferably in Heavy Equipment segment.
Should have product and application knowledge on different liquid & powder chemistries.
Minimum 2 years of experience towards managing customer production line independently.
Should be ready to travel outside Chennai.
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible
Eligibility to Work
You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.
Equal Opportunity Employer
An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.